Store Manager - Yogiberry Gateway

Pedros Chicken; Umhlanga Rocks; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Pedros Chicken in Belgravia, Cape Town, is opening a brand-new restaurant and seeks a Store Manager to lead daily operations, uphold quality standards, and deliver excellent service from day one.

You will manage staff rosters, stock control, customer relations, and profitability while ensuring health, safety, and SOP compliance. A minimum of 3 years’ fast‑food/restaurant management experience is required.

Qualifications

• Management experience in restaurant/fast-food environments.
• Strong customer service and communication skills.
• Excellent organizational and leadership abilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards and SOP compliance.
• Overseeing stock control, purchases and orders.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and achieving GP targets with staff motivation.
• Managing staff including rostering and discipline.
• Leading team and driving store performance.
• Ensuring health and safety regulations are followed.
• Managing opening and closing procedures.
• Coordinating marketing efforts to promote store promotions and incentives.
• People management including training and staff meetings.
• Recruitment and performance evaluation of staff.

Skills

Management skills

Customer service

Organizational skills

Verbal communication

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast‑paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take‑away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take‑away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take‑away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast‑Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills