Store Manager, Belgravia, Cape Town (W)

Pedros Chicken; Wes-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Belgravia, Cape Town, offering an exciting opportunity to join a dynamic launch team. You will lead day-to-day restaurant operations, drive service excellence, and contribute to building a strong store culture from day one.

The role concentrates on managing food quality, stock control, staff performance, and compliant health and safety practices while achieving profitability targets in a fast-paced environment.

Qualifications

• Minimum 3 years restaurant and fast-food service management experience.
• GAAP knowledge is advantageous.
• Strong management and organizational skills.
• Excellent customer service and verbal communication skills.
• Good problem-solving and decision-making abilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring food quality and SOP adherence.
• Overseeing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and meeting sales targets; motivate staff.
• Managing staff, discipline and rosters.
• Fostering teamwork and driving store forward.

Skills

Management

Organizational skills

Customer service

Problem-solving

GAAP knowledge

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in BELGRAVIA, Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills