Store Leadership & Customer Experience Lead

Cape Union Mart Group; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cape Union Mart Group is seeking a store leader in Centurion to manage all aspects of a busy retail outlet. You will drive turnover and profit, lead talent selection, training and coaching, and implement customer experience strategies.

Join a team focused on health & safety, policy compliance, and a vibrant store culture that engages customers and inspires staff. Prior retail management experience is essential.

Qualifications

• 3 years of Management retail experience.
• Matric or Equivalent.
• Microsoft – Computer Proficiency.
• Clear Criminal record.
• Ability to communicate effectively at all levels.

Responsibilities

• Assisting in managing all aspects of a store.
• Maximizing turnover and profit.
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

Honesty in cash handling

Inspirational leadership

Taking ownership

Building relationships

Innovation & change management

Adaptability

Education

Matric or Equivalent

Tools

Microsoft Office Proficiency

Job description

Cape Union Mart Group is seeking a store leader in Centurion to manage all aspects of a busy retail outlet. You will drive turnover and profit, lead talent selection, training and coaching, and implement customer experience strategies.

Join a team focused on health & safety, policy compliance, and a vibrant store culture that engages customers and inspires staff. Prior retail management experience is essential.