Retail Store Leader & Team Coach

Cape Union Mart Group; KwaZulu-Natal; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Cape Union Mart Group is seeking a Store Manager to oversee all aspects of a busy store in KwaZulu-Natal, South Africa. You will drive turnover and profit, manage stock, and deliver outstanding customer experiences while leading and coaching the store team to perform at high standards.

The role requires strong leadership, people management, and communication skills, with a focus on loss prevention, safety, and policy compliance in a fast-paced retail environment.

Qualifications

• 3 years of Management retail experience.
• Matric or Equivalent.
• Microsoft Office proficiency.
• Clear Criminal record.
• Ability to communicate effectively at all levels.

Responsibilities

• Assisting in managing all aspects of a store.
• Maximizing turnover and profit.
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

Leadership

Customer Service

Stock Management

People Management

Problem Solving

Communication

Change Management

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group is seeking a Store Manager to oversee all aspects of a busy store in KwaZulu-Natal, South Africa. You will drive turnover and profit, manage stock, and deliver outstanding customer experiences while leading and coaching the store team to perform at high standards.

The role requires strong leadership, people management, and communication skills, with a focus on loss prevention, safety, and policy compliance in a fast-paced retail environment.