In-Store Experience Leader

Cape Union Mart Group; Polokwane; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Cape Union Mart Group is seeking an experienced Store Manager to drive sales, lead and train a high-performing team, and deliver outstanding in-store experiences. You will implement customer experience strategies, mentor staff, and align operations with company policies to maximize turnover and profitability.

The role requires hands-on leadership, attention to stock risk, and a proactive approach to health and safety, with a focus on fostering an inspiring, high-performance store culture.

Qualifications

• 5 years of Management retail experience.
• Matric or Equivalent.
• Clear Criminal record.
• Ability to communicate effectively at all levels.
• Honesty in dealing with cash or finances.
• Inspirational leadership and passion.
• Taking ownership and accountability.
• Adaptable to change and able to innovate.

Responsibilities

• Managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

Retail Management

Team Leadership

Customer Service

Training & Development

Change Management

Communication Skills

Education

Matric or Equivalent

Job description

Cape Union Mart Group is seeking an experienced Store Manager to drive sales, lead and train a high-performing team, and deliver outstanding in-store experiences. You will implement customer experience strategies, mentor staff, and align operations with company policies to maximize turnover and profitability.

The role requires hands-on leadership, attention to stock risk, and a proactive approach to health and safety, with a focus on fostering an inspiring, high-performance store culture.