Store Leader & Talent Coach — Customer Experience

Cape Union Mart Group; Paarl; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Cape Union Mart Group in Paarl seeks a Store Manager to lead store operations and drive turnover while delivering exceptional customer experiences. You will supervise staff, implement company policies, and ensure safety and visual merchandising standards across the shop floor.

Ideal candidates have 3 years of retail management, matric or equivalent, and proficiency with Microsoft Office. The role emphasizes leadership, accountability, and the ability to foster a positive team culture.

Qualifications

• 3 years of management retail experience.
• Matric or Equivalent.
• Microsoft – Computer Proficiency.

Responsibilities

• Assisting in managing all aspects of a store.
• Maximizing turnover and profit.
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices.
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

Leadership

People management

Customer service

Adaptability

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group in Paarl seeks a Store Manager to lead store operations and drive turnover while delivering exceptional customer experiences. You will supervise staff, implement company policies, and ensure safety and visual merchandising standards across the shop floor.

Ideal candidates have 3 years of retail management, matric or equivalent, and proficiency with Microsoft Office. The role emphasizes leadership, accountability, and the ability to foster a positive team culture.