Store Shift Leader: Team Builder & Customer Experience

Cape Union Mart Group; Sandton; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Cape Union Mart Group in Sandton is seeking a Store Manager to oversee all aspects of a high-traffic retail location. You will drive turnover and profit, supervise staff, implement customer experience strategies, ensure visual merchandising standards, and uphold health and safety practices.

You will lead talent selection, training and coaching, foster a positive team culture, and align operations with company policies. Strong communication and change-management skills are essential for success.

Qualifications

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Responsibilities

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

Honesty with cash

Inspirational leadership

Taking ownership

Building relationships

Innovation & change management

Adaptability

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group in Sandton is seeking a Store Manager to oversee all aspects of a high-traffic retail location. You will drive turnover and profit, supervise staff, implement customer experience strategies, ensure visual merchandising standards, and uphold health and safety practices.

You will lead talent selection, training and coaching, foster a positive team culture, and align operations with company policies. Strong communication and change-management skills are essential for success.