Retail Floor Lead: Drive KPIs & Customer Experience

TFG (The Foschini Group); Oos-Kaap; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

TFG (The Foschini Group) invites applications for a store leadership role within its Sportscene division in South Africa. The position focuses on guiding the store team to deliver outstanding customer service, operational excellence, and strong KPI performance in turnover and new accounts.

The role requires a matric certificate and at least 3 years of retail experience, including 1 year in a leadership capacity. Flexibility to work varied schedules is essential.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year store leadership.
• Ability to lead and motivate a store team.
• Excellent communication and interpersonal skills.
• Flexible schedule to meet business needs.
• Customer service strategy execution.

Responsabilités

• Support the store management team to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPIs (e.g. turnover, rewards, new accounts, visuals).

Connaissances

Store leadership

Customer service

Communication

Multi-tasking

Merchandising

Sales planning

Customer relationship

Formation

Matric certificate

Outils

POS systems

Description du poste

TFG (The Foschini Group) invites applications for a store leadership role within its Sportscene division in South Africa. The position focuses on guiding the store team to deliver outstanding customer service, operational excellence, and strong KPI performance in turnover and new accounts.

The role requires a matric certificate and at least 3 years of retail experience, including 1 year in a leadership capacity. Flexibility to work varied schedules is essential.