Store Floor Lead: Elevate Customer Experience & KPIs

TFG (The Foschini Group); KwaZulu-Natal; On-site; ZAR 300,000 - 500,000; Full time

Job summary

TFG (The Foschini Group) is seeking a store leadership professional in South Africa to drive operational excellence and customer-centric service. This role focuses on motivating the team, managing priorities, and upholding sales performance across KPIs.

The ideal candidate has 3+ years in retail with at least 1 year in a leadership capacity, and demonstrates adaptability, urgency, and strong communication skills to lead store success and customer satisfaction.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• Strong leadership, interpersonal and communication skills.

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals).

Skills

Retail leadership

Customer service

Store operations

Team motivation

Multitasking

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a store leadership professional in South Africa to drive operational excellence and customer-centric service. This role focuses on motivating the team, managing priorities, and upholding sales performance across KPIs.

The ideal candidate has 3+ years in retail with at least 1 year in a leadership capacity, and demonstrates adaptability, urgency, and strong communication skills to lead store success and customer satisfaction.