Retail Store Leader: Drive Growth & Customer Delight

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 350,000 - 450,000; Full time

Job summary

Totalsports at TFG (The Foschini Group) is seeking a Store Manager to drive turnover, control expenses and lead a high-performing team in a dynamic retail environment. The role focuses on achieving sales targets while maintaining brand standards across stores.

You will recruit and develop staff, implement in-store merchandising, manage stock losses, and ensure excellent customer service, aligning with the company’s customer service strategy and values across Totalsports locations.

Qualifications

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Skills

Customer Loyalty

Customer Service

Leadership

Sales Skills

Negotiation

Planning & Organizing

Strategic Sales Planning

Team Management

Education

Matric certificate

Job description

Totalsports at TFG (The Foschini Group) is seeking a Store Manager to drive turnover, control expenses and lead a high-performing team in a dynamic retail environment. The role focuses on achieving sales targets while maintaining brand standards across stores.

You will recruit and develop staff, implement in-store merchandising, manage stock losses, and ensure excellent customer service, aligning with the company’s customer service strategy and values across Totalsports locations.