Store Customer Service & Merchandising Assistant

Cashbuild; Bela-Bela; On-site; ZAR 110,000 - 150,000; Full time

Job summary

Cashbuild is seeking a General Assistant (Internal Applications Only) to provide comprehensive customer service in-store and ensure accurate merchandising and housekeeping within their designated area. The role requires English proficiency, ability to perform basic calculations, and willingness to work shifts, weekends and public holidays.

Key duties include advising customers, resolving complaints, and maintaining accurate shelf labels and store layouts.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Responsibilities

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints
• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
• Safety (OHSA) compliance within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager
• Report damaged stock within area of responsibility to Store Manager
• Integrity: comply with accepted standards
• Accuracy: handle detail-oriented tasks meticulously
• Client focus: respond to clients' needs and make them feel welcome

Skills

Customer service

Communication

Basic math

Education

Grade 12

Grade 10

Job description

Cashbuild is seeking a General Assistant (Internal Applications Only) to provide comprehensive customer service in-store and ensure accurate merchandising and housekeeping within their designated area. The role requires English proficiency, ability to perform basic calculations, and willingness to work shifts, weekends and public holidays.

Key duties include advising customers, resolving complaints, and maintaining accurate shelf labels and store layouts.