In-Store Customer Service & Merchandising Assistant

Cashbuild Limited; Cofimvaba; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Cashbuild Limited is seeking a General Assistant (External Applications Only) to provide thorough customer service in-store, merchandise stock, label shelves and maintain housekeeping within the designated area.

Requirements include Grade 10 or Grade 12 with no related work experience, English and local language communication, valid SA ID/work permit, basic calculations, and willingness to work shifts including weekends and public holidays.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Responsibilities

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints
• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
• Safety (OHSA) compliance within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager
• Report damaged stock within area of responsibility to Store Manager
• Integrity of work and accuracy in handling information
• Accuracy in maintaining store layout and stock levels
• Customer focus and friendly service

Skills

Customer service

English communication

Basic calculations

Shift work

Pressure handling

Education

Grade 10 or NQF 3

Grade 12 (with no related work experience)

Job description

Cashbuild Limited is seeking a General Assistant (External Applications Only) to provide thorough customer service in-store, merchandise stock, label shelves and maintain housekeeping within the designated area.

Requirements include Grade 10 or Grade 12 with no related work experience, English and local language communication, valid SA ID/work permit, basic calculations, and willingness to work shifts including weekends and public holidays.