Italian Customer Support Specialist - On-site

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa is seeking an Italian Written Customer Support Agent to serve Italian-speaking clients from our office in Somerset West, Western Cape. You will join a multinational team and handle inquiries with empathy and efficiency.

Requirements include 1–2 years in customer support or client-facing roles, fluent Italian (C1/C2) and English (B2). Office hours are 09:00–18:00 with shift rotation. This is an in-office position based in Somerset West.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

Italian

English

Job description

Outsource-X South Africa is seeking an Italian Written Customer Support Agent to serve Italian-speaking clients from our office in Somerset West, Western Cape. You will join a multinational team and handle inquiries with empathy and efficiency.

Requirements include 1–2 years in customer support or client-facing roles, fluent Italian (C1/C2) and English (B2). Office hours are 09:00–18:00 with shift rotation. This is an in-office position based in Somerset West.