Italian Customer Support

Outsource X; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource X in Cape Town is seeking an Italian Written Customer Support Agent to assist Italian-speaking clients and ensure a positive service experience.

You will be part of a multinational team, collaborating with colleagues across languages and regions, and will handle inquiries with empathy, accuracy, and timely follow-up. This role is office-based in Somerset West, Western Cape.

Qualifications

• 1–2 years of experience in customer support or client-facing roles.
• Italian language proficiency at C1/C2.
• English proficiency at B2.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity.
• Process service requests from clients within specified delivery times.
• Administrative support to verify client details and update the client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

Italian language proficiency

English language proficiency

Customer support experience

Multinational environment experience

Job description

Italian Written Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

• Italian (Level C1/C2)
• English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

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