Portuguese Customer Support

Outsource-X South Africa; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Outsource-X South Africa is seeking a Portuguese Written Customer Support Agent to support UK-based SaaS clients from our Somerset West office. You will be the first point of contact, communicating in Portuguese and English as part of a multinational team of language professionals.

The role requires 1-2 years in customer support, and the work schedule is 09:00–18:00 with shift rotation. This office-based position is ideal for a proactive communicator in a dynamic, Europe-facing environment.

Qualifications

• 1-2 years of experience in customer support or client-facing roles, preferably multinational.
• Portuguese proficiency at C1/C2 required; English at B2.
• Experience in a multinational environment is a plus.

Responsibilities

• Handle incoming client contacts and escalations with proactive, compassionate service to solve problems.
• Process client-generated and internal service tickets within set delivery times.
• Provide administrative support to verify client details and correct data in the client database.
• Be flexible to take on additional tasks as directed by Team Leader.

Skills

Portuguese (C1/C2)

English (B2)

Job description

Portuguese Written Customer Support Agent

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Portuguese -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Italian, and English Agents.

Client Spec

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Requirements

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds

• Portuguese (Level C1/C2)
• English (Level B2)

Position Type

The position is in office.

Office location

Somerset West, Western Cape

Working Hours

09:00 - 18:00 Mon - Sun (Shift Rotation)

Contact

[e-mail]