Spanish SaaS Support Specialist (Office-Based)

Outsource-X Pty; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X Pty in Somerset West (Western Cape) seeks a Spanish written customer support agent to assist UK-based SaaS clients. You will join a multinational team with French, Spanish, Dutch, Portuguese, and English agents, handling inquiries with care.

Role requires 1–2 years in customer support, Spanish C1/C2 and English B2, office-based with hours 09:00–18:00, and shift rotation. Email resume to [e-mail].

Qualifications

• Minimum 1–2 years in customer support or client-facing roles.
• Multinational environment experience preferred.
• Spanish level C1/C2 and English level B2 required.

Responsibilities

• Manage incoming client contacts and escalations with empathy and proactive problem-solving.
• Process client-generated and internal service requests within specified delivery times.
• Provide administrative support to verify client details in the database.
• Be flexible to take on additional tasks as directed by Team Leader.

Skills

Spanish proficiency

English proficiency

Job description

Outsource-X Pty in Somerset West (Western Cape) seeks a Spanish written customer support agent to assist UK-based SaaS clients. You will join a multinational team with French, Spanish, Dutch, Portuguese, and English agents, handling inquiries with care.

Role requires 1–2 years in customer support, Spanish C1/C2 and English B2, office-based with hours 09:00–18:00, and shift rotation. Email resume to [e-mail].