Spanish Customer Support

Outsource X; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource X is seeking a Customer Service Agent to support Spanish-speaking clients for a UK-based SaaS client. You will handle inquiries, escalations, and ticket processing with a focus on compassionate, proactive service.

The role requires 1–2 years in customer support, working in a multinational environment, and fluency in Spanish (C1/C2). It is an in-office position located in a multinational team setting.

Qualifications

• 1-2 years of experience in customer support or client-facing roles.
• Experience in multinational environments preferred.
• Strong communication and organisational skills.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritise their needs and provide solutions.
• Process both client-generated and internal service request tickets within specified delivery times.
• Provide administrative support to certify client details and correct information in our client database.
• Be flexible to take on additional tasks as directed by Team Leader.

Job description

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

The position is in office.