Spa Receptionist (Fixed Term) DELAIRE GRAFF SPA

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Delaire Graff Spa is seeking an experienced Spa Receptionist on a fixed-term basis to warmly welcome guests and manage spa bookings. The successful candidate will process payments, assist with day-to-day reception operations and promote spa treatments and products for an exceptional guest experience.

Responsibilities include answering calls and emails, maintaining client records, and ensuring a polished reception area.

Qualifications

• Grade 12 or equivalent
• Diploma in aesthetics advantageous
• 2–3 years spa reception/administration experience
• Familiar with Shedul reservations system
• Strong communication and telephone etiquette
• Proficient in MS Office
• Excellent multitasking and time management
• Knowledge of beauty products and promotions
• English fluency
• Ability to work independently under pressure

Responsibilities

• Warmly welcome and assist guests.
• Manage spa reception and appointments.
• Answer calls and emails; process bookings, payments and vouchers.
• Promote spa services and products; introduce guests to new products.
• Maintain client records; update appointment status and staff communication.
• Ensure reception area is welcoming and displays are maintained.
• Coordinate couriers and online orders; follow up on pre-payments.

Skills

English fluency

Telephone etiquette

MS Office

Customer service

Promotion skills

Education

Grade 12

Diploma in aesthetics

Tools

Shedul System

Job description

Delaire Graff Spa is looking for an experienced Spa Receptionist on a fixed-term basis who will be responsible for providing a warm and professional welcome to guests, managing spa bookings and enquiries, processing payments and assisting with the day-to-day reception operations. The successful candidate will also promote spa treatments and products while ensuring that guests receive an exceptional and seamless Delaire experience.

Main Responsibilities

Responsibilities include warmly welcoming and assisting guests, managing spa reception and appointments, answering calls and emails, processing bookings, payments and vouchers, and providing accurate information about spa services, products and promotions. The role involves assisting walk-in guests, managing client records, communicating appointment updates to staff, promoting and cross-selling spa services and products, and introducing guests to new products and their benefits. Responsibilities also include gathering guest feedback, processing and packaging online orders, coordinating couriers, following up on pre-payments, maintaining a clean and welcoming reception area, ensuring displays are fresh and eye-catching, and ordering reception supplies as required. The Spa Receptionist is expected to maintain excellent knowledge of the Delaire product and overall guest experience while consistently providing a warm, professional and efficient service.

Main Requirements:

• Grade 12

• Relevant diploma in aesthetics will be an advantage

• Preferably 2–3 years’ experience in spa reception and/or administration

• Familiarity with the Shedul Spa reservations system will be an advantage

• Good human relations and excellent telephone etiquette

• Proficient in using MS Office to process and store information

• Excellent multitasking, organisational and time-management skills

• Good knowledge of beauty products with the ability to promote them to clients

• Excellent communication skills with the ability to effectively promote the spa’s products and services

• Fluent in English

• Ability to work independently and under pressure

Delaire Graff Estate is an equal opportunity employer.