Spa Manager

African Echoes Recruitment; Limpopo; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

Single accommodation provided

Staff meals provided

Job summary

African Echoes Recruitment is partnering with a luxury safari lodge in Bela Bela, Limpopo to recruit an experienced Spa Manager. You will oversee day-to-day spa operations, maintain pristine standards, manage bookings, staff rosters and treatment allocation.

The ideal candidate has 5+ years in spa/wellness, with management experience, stock control, and upselling. You will lead a small team in a remote lodge, work weekends, and drive monthly revenue while delivering personalised guest

Qualifications

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent
• Minimum 2-year qualification preferred
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous
• Massage therapy qualification
• Minimum 5 years' experience within the spa/wellness industry
• Minimum 2 years' management or supervisory experience
• Luxury hotel, lodge, resort or destination spa experience strongly preferred
• Safari lodge experience advantageous
• Proven experience managing a team and working against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Experience in retail sales and upselling
• Strong leadership, communication and organisational skills
• Commercially driven, guest-focused and financially aware
• Professionally presented and passionate about wellness
• Comfortable working in a remote safari-lodge environment
• Able to work weekends and public holidays
• First Aid qualification advantageous
• Valid Driver's Licence advantageous

Responsibilities

• Manage the day-to-day operation of the spa
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation
• Manage bookings, therapist schedules and treatment allocation
• Ensure treatments are performed according to approved protocols
• Deliver personalised and memorable guest experiences
• Conduct professional consultations and recommend suitable treatments
• Resolve guest concerns professionally and promptly
• Drive monthly spa revenue and monitor financial performance
• Track treatment occupancy and therapist productivity
• Drive upselling, cross-selling and retail sales
• Develop promotions, packages and seasonal spa campaigns
• Promote the spa through guest interactions and lodge communication channels
• Recruit, train, develop and manage spa therapists
• Prepare staff schedules and conduct regular staff briefings
• Monitor staff performance and set individual sales targets
• Maintain accurate stock control and conduct regular stock counts
• Monitor product usage, ordering, wastage and stock losses
• Ensure cash-up and payment procedures are followed
• Manage spa expenses within the approved budget
• Develop and maintain spa SOPs and treatment standards
• Conduct treatment audits and identify training requirements
• Lead by example and remain hands-on with treatments when required

Skills

Leadership

Communication

Organisational skills

Guest-focused

Sales & upselling

Budget management

Stock control

Team management

Job description

REQUIREMENTS

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent
• Minimum 2-year qualification preferred
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous
• Massage therapy qualification
• Minimum 5 years' experience within the spa/wellness industry
• Minimum 2 years' management or supervisory experience
• Luxury hotel, lodge, resort or destination spa experience strongly preferred
• Safari lodge experience advantageous
• Proven experience managing a team and working against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Experience in retail sales and upselling
• Strong leadership, communication and organisational skills
• Commercially driven, guest-focused and financially aware
• Professionally presented and passionate about wellness
• Comfortable working in a remote safari-lodge environment
• Able to work weekends and public holidays
• First Aid qualification advantageous
• Valid Driver's Licence advantageous

KEY RESPONSIBILITIES

• Manage the day-to-day operation of the spa
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation
• Manage bookings, therapist schedules and treatment allocation
• Ensure treatments are performed according to approved protocols
• Deliver personalised and memorable guest experiences
• Conduct professional consultations and recommend suitable treatments
• Resolve guest concerns professionally and promptly
• Drive monthly spa revenue and monitor financial performance
• Track treatment occupancy and therapist productivity
• Drive upselling, cross-selling and retail sales
• Develop promotions, packages and seasonal spa campaigns
• Promote the spa through guest interactions and lodge communication channels
• Recruit, train, develop and manage spa therapists
• Prepare staff schedules and conduct regular staff briefings
• Monitor staff performance and set individual sales targets
• Maintain accurate stock control and conduct regular stock counts
• Monitor product usage, ordering, wastage and stock losses
• Ensure cash-up and payment procedures are followed
• Manage spa expenses within the approved budget
• Develop and maintain spa SOPs and treatment standards
• Conduct treatment audits and identify training requirements
• Lead by example and remain hands-on with treatments when required

PACKAGE

• Salary: R15,000 per month, depending on qualifications and experience
• Performance-based incentive structure
• Single accommodation provided
• Staff meals provided

LOCATION: Bela Bela, Limpopo