Receptionist/Switchboard Operator (Fixed Term) DELAIRE GRAFF ESTATE

Delaire (Pty) Ltd; Stellenbosch; On-site; ZAR 89,000 - 167,000; Full time

Job summary

Delaire Graff Estate is seeking a fixed-term Receptionist/Switchboard Operator to warmly welcome guests, help with enquiries, and guide them to outlets and experiences on the estate. You will operate the switchboard, relay calls and assist with bookings while maintaining a courteous, professional demeanor.

The role requires Grade 12 and hospitality awareness, with 1–2 years in reception, strong English communication, and the ability to work evenings or weekends as part of hospitality hours.

Qualifications

• Mandatory Grade 12 with hospitality exposure or certificate.
• Previous reception/switchboard experience preferred.
• Excellent English, verbal and written communication.
• Well presented with strong customer-service skills.

Responsibilities

• Welcome and assist guests in a warm, sincere manner.
• Operate telephone and switchboard for all calls.
• Provide information about the estate and facilities.
• Coordinate bookings and communicate with outlets and security as needed.
• Keep reception area, directory and data updated.

Skills

Reception skills

Telephone etiquette

Customer service

Teamwork

Computer literacy

Education

Grade 12

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Main requirements

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception/switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.

Delaire Graff Estate is an equal opportunity employer.