Receptionist/Switchboard Operator DELAIRE GRAFF ESTATE

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Delaire Graff Estate is seeking a Receptionist/Switchboard Operator to warmly welcome guests, guide them to outlets, and respond to general enquiries.

Main responsibilities include operating the switchboard, assisting with bookings, and providing information about the estate’s facilities and experiences. The role requires strong English communication, teamwork, and solid computer skills.

Qualifications

• Grade 12 education required; hospitality certificate is a plus.
• 1–2 years of reception experience preferred.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written and oral communication skills.
• Able to work in a team.
• Good computer skills (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Availability to work within hospitality operating hours (evenings, public holidays, weekends).
• Well-presented with an enthusiastic personality.

Responsibilities

• Welcome guests to the estate with warmth and sincerity; respond to general enquiries.
• Engage with guests providing information about the estate, facilities, art and experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service; refer calls to appropriate contacts.
• Compile and update data related to the area of activity.
• Distribute information around the estate; communicate lunch/dinner bookings to departments.
• Keep management informed of guest concerns.

Skills

Customer Service

Telephone Etiquette

English Fluency

Team Player

Organizational Skills

Computer Literacy

Education

Grade 12

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

Delaire Graff Estate is looking for a Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities, art & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls when required;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise.

Main requirements:

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail;
• Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Ability to work long hours without fatigue
• Must be well-presented and have an enthusiastic personality.

Delaire Graff Estate is an equal opportunity employer.