Spa Receptionist / Back- Up Therapist

The Red Carnation Hotel Collection; Cape Town; On-site; ZAR 72,000 - 108,000; Part time

Benefits offered by this job

Discounted hotel rates worldwide

25% off food

30% off beverages

Volunteer days

Employee Assistance Programme

Pension benefits

Medical benefits

Daily staff transport

Complimentary uniform

Job summary

The Red Carnation Hotel Collection is seeking a Spa Receptionist/Back-up Therapist at The Twelve Apostles Hotel in Camps Bay. You will welcome spa guests, manage reservations and assist with spa services as needed.

Applicants should have 2+ years spa experience, strong English skills, and be flexible to work weekends and holidays. This part-time role offers opportunities for professional development and staff benefits.

Qualifications

• Grade 12 is required.
• At least 2 years of spa experience.
• Computer literate with MS Office (Outlook, Word, Excel).
• Experience with ESP or Premier booking systems is advantageous.
• International spa qualification (Itec, Cidesco) preferred.
• Excellent English communication (verbal and written).
• Good phone etiquette and communication skills.
• Ability to multitask and stay organised under pressure.
• Premier system knowledge is an advantage.
• Highly presentable for front-of-house spa roles.
• Able to perform spa treatments when required.
• Flexible working hours incl. weekends/public holidays.
• Camps Bay, Western Cape: willing to relocate or commute.

Responsibilities

• Welcome spa guests and manage reservations.
• Assist with spa treatments when required.
• Liaise with Front Office, Housekeeping and Kitchen as needed.
• Support the Spa team and ensure a smooth guest experience.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Presentable

Flexible hours

Spa treatments

Education

Grade 12

Tools

MS Outlook

MS Word

MS Excel

ESP booking system

Premier system

Job description

Spa Receptionist/Back-up Therapist

Job Summary:

We are looking for a socially focused, detail orientated and highly organised team player who can operate under pressure to welcome spa guests and manage reservations.

Organisational Positioning:

• Department: Spa
• Reporting to: Group Spa Manager
• Liaising with: Front Office; Housekeeping; Kitchen
• Location: The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

• Grade 12
• Must have at least 2 years’ experience in a similar spa establishment.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience in Spa booking system such as ESP or Premier advantageous
• Must have an international spa qualification i.e. Itec, Cidesco etc.
• Excellent command of the English language with solid verbal and written communication skills
• Excellent phone etiquette and communication skills
• Proven ability to multi-task
• Having experience in Premier system is advantageous
• Highly presentable
• Able to do spa treatments when required
• Able to work flexible working hours; shifts, week‑ends, public holidays, extended hours to accommodate the changing needs of the business
• Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no.

Job Type:

Part‑time

What's in it for you?

• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme
• Eligible employees will receive one-third of their salary during parental leave. Employees qualify for this benefit after completing one year of service and may apply twice within a five‑year period.
• Discounted accommodation rates at Red Carnation Hotels locally and worldwide
• 25% off on food and 30% off on beverages in our dining venues
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Access to pension benefits for all permanent and hourly paid employees including funeral benefits, disability and death benefits, because we care about our employees.
• Access to company funded medical benefits for all permanent and hourly paid employees including extended family and accidental medical cover at discounted rates, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• 1 Meal Per shift.
• Complimentary uniform and dry‑cleaning services
• Complimentary daily staff transport

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no.