Full-time Spa Manager

Placements24; George; Hybride; ZAR 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Performance-based incentives

Medical aid benefits

Spa service discounts

Professional development

Résumé du poste

Placements24 is seeking an experienced Spa Manager for a luxury wellness retreat in George, Western Cape. You will oversee all spa operations, lead a team of therapists, and drive service excellence both on-site and through remote planning.

Responsibilities include developing innovative treatments, managing budgets, inventory, and guest satisfaction, while collaborating with other departments to deliver a world-class guest experience.

Qualifications

• Minimum 4 years in spa management or senior role.
• Proven leadership and team management experience.
• Deep knowledge of spa treatments and products.
• Excellent communication and customer service skills.
• Strong budgeting and financial management abilities.
• Proficiency with spa management software and MS Office.
• Willing to work weekends/evenings and plan remotely.
• Residency commuting distance to George

Responsabilités

• Oversee daily spa operations, scheduling, and service delivery on-site and remotely.
• Lead and motivate the spa team; provide training.
• Develop innovative spa services and packages to meet market needs.
• Manage inventory, control costs, and stock levels.
• Ensure compliance with health, safety, and hygiene standards.
• Handle client inquiries, feedback, and complaints professionally.
• Develop marketing strategies to attract and retain clients.
• Manage the spa budget and report on financial performance.
• Collaborate with other departments to enhance guest experiences.
• Contribute to long-term strategic planning for growth using remote tools.

Connaissances

Spa management

Leadership

Communication

Budget management

Customer service

Planning & remote work

Spa software

Microsoft Office

Formation

Professional certification in spa therapy or related field

Outils

Spa management software

Microsoft Office Suite

Description du poste

About the Role

Our client, a luxurious wellness retreat situated in the scenic George, Western Cape, ZA, is seeking an experienced and visionary Spa Manager to oversee all operations of their state-of-the-art spa facility. This hybrid role requires a dedicated professional who can blend on-site leadership with strategic remote planning. You will be responsible for ensuring the highest standards of service, client satisfaction, and operational efficiency. The ideal candidate will have a passion for holistic wellness, a keen eye for detail, and a proven ability to lead and motivate a team of skilled therapists and wellness practitioners. This is an exceptional opportunity to shape the spa's offerings, drive business growth, and create an unforgettable experience for guests seeking relaxation and rejuvenation. You will play a critical role in maintaining the spa's reputation for excellence and innovation in the heart of the Western Cape.

Key Responsibilities

• Manage daily spa operations, including staff scheduling, client appointments, and service delivery, ensuring seamless operations both on-site and remotely.
• Lead, train, and motivate the spa team, fostering a positive and professional work environment.
• Develop and implement innovative spa services and treatment packages to meet evolving market demands.
• Oversee inventory management, including ordering supplies, controlling costs, and maintaining stock levels.
• Ensure adherence to all health, safety, and hygiene regulations and standards.
• Handle client inquiries, feedback, and complaints with professionalism and efficiency.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Manage the spa budget, monitor financial performance, and report on key metrics.
• Collaborate with other departments to ensure integrated guest experiences.
• Contribute to strategic planning for the spa's long-term growth and success, utilizing remote communication tools effectively.

Requirements

• A minimum of 4 years of experience in spa management or a senior role within the beauty and wellness industry.
• Proven leadership and team management skills.
• In-depth knowledge of spa treatments, therapies, and product lines.
• Excellent communication, interpersonal, and customer service skills.
• Strong financial acumen and experience with budget management.
• Proficiency in spa management software and Microsoft Office Suite.
• Ability to work a flexible schedule, including some weekends and evenings, with effective remote work capabilities for planning and administrative tasks.
• A valid professional certification in spa therapy or a related field is preferred.
• Reside within a commutable distance to George, Western Cape, ZA.
• Passion for wellness and a commitment to delivering exceptional guest experiences.

Benefits

• This position offers a competitive salary, along with performance-based incentives and comprehensive medical aid benefits.
• You will also receive generous discounts on spa services and products, opportunities for professional development and training, and a supportive work environment.
• The hybrid nature of the role allows for a balance between on-site engagement and remote flexibility.