Soweto Remote Customer Care Specialist

Placements24; Soweto; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Retirement savings plan

Paid training program

Equipment provided

Career development

Job summary

Placements24 is hiring remote Customer Care Agents to join a fully remote team. You will handle inquiries, resolve issues, and provide information with professionalism from a home-based setup.

Based near Soweto, Gauteng, you will work from a quiet, dedicated workspace with a stable internet connection, contributing to a supportive virtual team and achieving high customer satisfaction through effective communication and problem solving.

Qualifications

• High school diploma required or equivalent.
• Experience in customer service or call center roles preferred but not essential.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve issues, complaints, and concerns promptly.
• Process orders, returns, applications, and requests as needed.
• Escalate complex issues to appropriate departments or senior team members.
• Maintain detailed records of customer interactions in the CRM system.
• Identify customer needs and help customers use products effectively.
• Adhere to policies, procedures, and SLAs.

Skills

Customer service

Active listening

Written & verbal communication

Time management

Education

High school diploma

Tools

CRM software

Computer literacy

Job description

Placements24 is hiring remote Customer Care Agents to join a fully remote team. You will handle inquiries, resolve issues, and provide information with professionalism from a home-based setup.

Based near Soweto, Gauteng, you will work from a quiet, dedicated workspace with a stable internet connection, contributing to a supportive virtual team and achieving high customer satisfaction through effective communication and problem solving.