Remote Telecom Customer Support Specialist - Soweto

Placements24; Soweto; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Remote work

Health benefits

Training opportunities

Company equipment provided

Paid time off

Job summary

Placements24 is seeking a compassionate and efficient Telecom Customer Support Representative to join a fully remote team serving the Soweto region and nationwide. You will be the primary contact for customers, handling inquiries about internet, mobile, and landline services.

You will troubleshoot technical issues, assist with billing and service changes, and document interactions in the CRM with a focus on first-contact resolution.

Qualifications

• High school diploma or equivalent qualification.
• 1–2 years in customer service or call centre.
• Excellent verbal and written communication.
• Strong active listening and problem-solving.
• Remote work ability with independent time management.
• Reliable internet and quiet workspace.
• Familiarity with telecom products is a plus.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Troubleshoot telecom internet, mobile, and landline issues.
• Assist with billing, account management, and service changes.
• Educate customers on features and best practices.
• Process service orders, activations, and disconnections.
• Escalate complex issues to the appropriate teams.
• Document interactions in CRM and strive for first-contact resolution.
• Gather feedback to identify service improvements.
• Represent the brand with empathy from Soweto and nationwide.

Skills

Excellent communication

Active listening

Problem-solving

Patience

CRM proficiency

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a compassionate and efficient Telecom Customer Support Representative to join a fully remote team serving the Soweto region and nationwide. You will be the primary contact for customers, handling inquiries about internet, mobile, and landline services.

You will troubleshoot technical issues, assist with billing and service changes, and document interactions in the CRM with a focus on first-contact resolution.