Soweto Customer Care Pro | Growth & Bonuses

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Vibrant Soweto office

Health & wellness

Regular training

Job summary

Placements24 is seeking a Customer Care Agent to join its Soweto-based office in Gauteng. The role focuses on frontline customer support, handling inquiries, billing, and account management with a team-driven approach.

The ideal candidate communicates clearly, listens actively, and stays composed under pressure. The position is office-based in Soweto, offering a collaborative environment with exposure to daily operational activities.

Qualifications

• Experience in customer service or call center environments preferred.
• Excellent verbal communication and active listening skills.
• Proficiency with computer systems and CRM software.
• Ability to multitask in a fast paced setting.
• Customer-centric approach and problem-solving abilities.

Responsibilities

• Handle inbound customer calls about services, billing and technical support.
• Provide clear information on products, services and promotions.
• Assist customers with account setup, activation and modifications.
• Troubleshoot basic service issues and process orders and payments.
• Resolve complaints and escalate unresolved issues as needed.
• Maintain accurate records of interactions in the CRM system.
• Adhere to company policies and quality standards.
• Identify opportunities for service upgrades based on customer needs.

Skills

Customer service

Communication skills

CRM software

Problem solving

Teamwork

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking a Customer Care Agent to join its Soweto-based office in Gauteng. The role focuses on frontline customer support, handling inquiries, billing, and account management with a team-driven approach.

The ideal candidate communicates clearly, listens actively, and stays composed under pressure. The position is office-based in Soweto, offering a collaborative environment with exposure to daily operational activities.