Social Support Specialist - Sandton

Placements24; Sandton; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Placements24 in Sandton, Gauteng is seeking a compassionate Social Support Specialist to assess client needs, develop personalized plans, and connect individuals with community resources. The role blends office-based work with hands-on community engagement to strengthen families and enhance resilience.

You will collaborate with social welfare agencies, document progress, and advocate for clients while maintaining confidentiality in a hybrid work setting.

Qualifications

• A degree in Social Work, Psychology, Counselling or related field.
• Experience in social support, case management, or counselling is required.
• Knowledge of social welfare services and resources in Gauteng is preferred.

Responsibilities

• Conduct thorough assessments of clients' social, emotional, and practical needs.
• Develop, implement, and monitor individualized support plans in collaboration with clients.
• Provide direct emotional support, counseling, and guidance.
• Facilitate access to community resources, including housing assistance, employment services, healthcare, and legal aid.
• Advocate for clients, ensuring their needs and rights are met.
• Maintain accurate, confidential case notes and progress reports.
• Collaborate with other professionals and agencies to ensure coordinated service delivery.
• Organize and facilitate support groups and workshops.
• Stay informed about relevant social policies and community services.

Skills

Empathetic listening

Problem-solving

Communication skills

Rapport building

Case management software

Report writing

Education

Bachelor's degree in Social Work or related field

Relevant qualification in Psychology or Counselling

Tools

Case management software

Job description

About the Role

Our client is seeking a compassionate and experienced Social Support Specialist to join their team in the vibrant area of Sandton, Gauteng . This role is dedicated to providing comprehensive support services to individuals and families facing various life challenges, aiming to enhance their well-being and resilience. You will assess client needs, develop personalized support plans, and connect them with essential resources within the community. The ideal candidate possesses strong empathetic listening skills, excellent problem-solving abilities, and a deep understanding of social welfare systems. This position involves a hybrid work model, combining office-based responsibilities with crucial community engagement. We are looking for a proactive individual passionate about making a positive difference in people's lives in Sandton .

Key Responsibilities

• Conduct thorough assessments of clients' social, emotional, and practical needs.
• Develop, implement, and monitor individualized support plans in collaboration with clients.
• Provide direct emotional support, counseling, and guidance.
• Facilitate access to community resources, including housing assistance, employment services, healthcare, and legal aid.
• Act as an advocate for clients, ensuring their needs and rights are met.
• Maintain accurate, confidential case notes and progress reports.
• Collaborate with other professionals and agencies to ensure coordinated service delivery.
• Organize and facilitate support groups and workshops.
• Stay informed about relevant social policies and community services.

Requirements

• A relevant qualification in Social Work, Psychology, Counselling, or a related field.
• Minimum of 3 years of experience in providing social support, case management, or counselling.
• In-depth knowledge of social welfare services and resources available in Gauteng .
• Excellent communication, active listening, and empathic engagement skills.
• Strong ability to build rapport and trust with a diverse clientele.
• Proficiency in case management software and report writing.
• Ability to work autonomously and manage a caseload effectively.
• Demonstrated problem-solving skills and the ability to handle complex situations.
• Flexibility to work effectively in both remote and community-based settings.

Benefits

Our client offers a competitive salary and benefits package, reflecting the importance of this role. This position provides significant opportunities for professional growth and development within the social services sector. The hybrid work model offers a balance between remote work flexibility and the rewarding experience of direct community interaction in Sandton, Gauteng . Join a supportive and mission-driven team committed to empowering individuals and strengthening communities.