Community Support Worker - Mental Health Advocate

Placements24; Midrand; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a compassionate Community Support Worker in Midrand, Gauteng to provide direct client support, case management, and access to essential services. The role emphasizes mental health advocacy and crisis intervention to empower clients toward independence.

The ideal candidate holds a National Diploma in Social Work or Psychology, with 2+ years in a similar role, and must be comfortable traveling within the Midrand area. Proficiency in record-keeping software is preferred.

Qualifications

• Minimum of a National Diploma in Social Work, Psychology, or a related field.
• 2+ years of experience in a community support or social care role.
• Strong understanding of social welfare legislation and Gauteng services.
• Ability to manage caseloads and develop robust support plans.
• Strong interpersonal and communication skills.
• Proficiency in conflict resolution and crisis intervention techniques.
• Empathy, patience, and a non-judgmental attitude toward clients.
• Ability to work independently and in a team.
• Valid driver’s license and willingness to travel within Midrand area.
• Proficiency with software for record-keeping and case management.

Responsibilities

• Provide direct support and case management to clients facing social and mental health challenges.
• Conduct initial assessments to understand client needs and develop personalized support plans.
• Facilitate access to healthcare, housing, and employment services.
• Offer emotional support and counseling with active listening and empathy.
• Organize and lead community outreach programs and mental health awareness activities.
• Collaborate with social workers, psychologists, and medical practitioners to ensure comprehensive care.
• Maintain accurate and confidential client records per policies and privacy rules.
• Respond promptly to crisis situations with de-escalation techniques.
• Advocate for clients' rights within service systems.
• Participate in team meetings and ongoing training.

Skills

Interpersonal communication

Crisis intervention

Empathy and patience

Travel readiness

Education

National Diploma in Social Work or Psychology

Tools

Record-keeping software

Case management software

Job description

About the Role

Our client, a leading organization in community well-being, is seeking a compassionate and dedicated Community Support Worker to join their team in Midrand, Gauteng. This role is crucial in providing essential support services to individuals and families within the community, focusing particularly on mental health advocacy and crisis intervention. You will be instrumental in empowering clients to achieve greater independence and improve their quality of life. The ideal candidate will possess a strong understanding of social support systems and a genuine passion for making a difference. This is an exciting opportunity to contribute to a vital service that strengthens community resilience and promotes holistic well-being.

Key Responsibilities

• Provide direct support and case management to clients facing various social and mental health challenges.
• Conduct initial assessments to understand client needs and develop personalized support plans.
• Facilitate access to community resources, including healthcare, housing, and employment services.
• Offer emotional support and counseling, employing active listening and empathy.
• Organize and lead community outreach programs and workshops focused on mental health awareness and prevention.
• Collaborate with other professionals, such as social workers, psychologists, and medical practitioners, to ensure comprehensive care.
• Maintain accurate and confidential client records, adhering to organizational policies and privacy regulations.
• Respond to crisis situations promptly and effectively, providing immediate support and de‑escalation techniques.
• Advocate for clients' rights and needs within various service systems.
• Participate in regular team meetings and professional development training to enhance skills and knowledge.

Requirements

• Minimum of a National Diploma in Social Work, Psychology, or a related field.
• Proven experience (2+ years) in a community support or social care role, preferably with a focus on mental health.
• Excellent understanding of social welfare legislation and community service provision in Gauteng.
• Demonstrated ability to manage caseloads effectively and develop robust support plans.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse client populations.
• Proficiency in conflict resolution and crisis intervention techniques.
• Empathy, patience, and a non‑judgmental attitude towards clients.
• Ability to work both independently and as part of a collaborative team.
• Valid driver's license and willingness to travel within the Midrand area.
• Proficiency in relevant software for record‑keeping and case management.

Benefits

Our client offers a competitive remuneration package commensurate with experience, including a comprehensive benefits plan. Opportunities for professional growth and continuous learning are actively encouraged through various training programs and workshops. You will be part of a supportive and dynamic team dedicated to improving lives within the Midrand community. This role offers a chance to make a tangible impact and build a rewarding career in the social care sector.