Social Support Officer

Placements24; Klerksdorp; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Annual leave

Professional development

Job summary

Placements24 is seeking a compassionate Social Support Officer in Klerksdorp, North West. You will assess needs, provide guidance, connect clients to resources, and develop individualized support plans to improve social well-being.

The role requires empathy, strong communication, and experience in social welfare systems. Travel within the Klerksdorp area and flexible hours may be needed; a clean record is preferred. Join a team dedicated to empowering clients and strengthening communities.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum 2 years of experience in social work, counseling, or community support.
• Knowledge of social welfare policies, resources and referral pathways in South Africa.

Responsibilities

• Conduct needs assessments for individuals and families seeking social support in Klerksdorp.
• Provide counseling and emotional support to clients facing personal or financial difficulties.
• Assist clients in accessing relevant social services, government grants, and community resources.
• Develop and implement individual support plans with clients.
• Facilitate referrals to healthcare, housing, legal aid, and employment services.
• Organize and deliver workshops on life skills, parenting, financial literacy, and more.
• Maintain confidential case files and client records.
• Monitor client progress and follow up to ensure ongoing support.
• Liaise with community organizations and government agencies to coordinate support.
• Respond to crisis situations and provide immediate referrals.
• Promote awareness of available social support services.

Skills

Empathy

Active listening

Counseling

Communication

Caseload management

MS Office

Education

Bachelor's degree in Social Work

Tools

MS Office Suite

Job description

About the Role

Our client is looking for a compassionate and dedicated Social Support Officer to join their team in Klerksdorp, North West . This role is crucial in providing essential support services to individuals and families facing various social challenges. You will be responsible for assessing needs, providing guidance, connecting clients with resources, and offering practical assistance to improve their social well-being. The ideal candidate will have a strong understanding of social welfare systems, excellent interpersonal skills, and a genuine desire to help others. This is an opportunity to make a tangible difference in the lives of people in the Klerksdorp community. We seek an individual who is empathetic, resourceful, and committed to empowering individuals to overcome adversity.

Key Responsibilities

• Conduct needs assessments for individuals and families seeking social support in Klerksdorp .
• Provide counseling and emotional support to clients facing personal, family, or financial difficulties.
• Assist clients in accessing relevant social services, government grants, and community resources.
• Develop and implement individual support plans in collaboration with clients.
• Facilitate referrals to specialized services such as healthcare, housing assistance, legal aid, and employment services.
• Organize and deliver workshops on life skills, parenting, financial literacy, and other relevant topics.
• Maintain accurate and confidential case files and client records.
• Monitor client progress and follow up to ensure ongoing support and success.
• Liaise with community organizations, government agencies, and other stakeholders to coordinate support efforts within the North West province.
• Respond to crisis situations and provide immediate assistance and referrals.
• Promote community awareness of available social support services.
• Contribute to the development and improvement of social support programs.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years of experience in social work, counseling, or community support roles.
• Knowledge of social welfare policies, community resources, and referral pathways in South Africa .
• Strong empathy, active listening, and counseling skills.
• Excellent communication and interpersonal abilities, with the capacity to build trust with diverse clients.
• Ability to manage a caseload and maintain organized records.
• Proficiency in MS Office Suite.
• Willingness to work flexible hours and travel within the Klerksdorp area as needed.
• A clean criminal record and a strong ethical commitment to client confidentiality.
• Experience working with specific vulnerable groups (e.g., youth, elderly, persons with disabilities) is advantageous.

Benefits

Our client offers a competitive salary commensurate with experience and qualifications. This role includes comprehensive medical benefits, annual leave, and opportunities for professional development and further training in social work practices. You will be part of a supportive and collaborative team dedicated to community upliftment in Klerksdorp . This position provides immense job satisfaction through direct impact on individuals' lives. Contribute to meaningful social change within the North West region. Enjoy a stable career path with potential for growth within the organization. Our client fosters a positive work culture that values employee contributions and well-being.