Community Support Specialist

Placements24; Johannesburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional development

Job summary

Placements24 in Johannesburg is seeking a Community Support Specialist to advocate for vulnerable individuals and communities. You will develop and implement programs, conduct needs assessments and coordinate access to essential resources to empower clients.

The role requires a tertiary qualification in social care, with at least 3 years of relevant experience, strong communication skills, and the ability to work independently within a multidisciplinary team.

Qualifications

• A relevant tertiary qualification in Social Work, Psychology, or Community Development.
• Strong communication, interpersonal and active listening skills.
• Experience in needs assessment, case management and client advocacy.

Responsibilities

• Conduct comprehensive needs assessments for individuals and families.
• Develop and monitor personalized support plans with clients.
• Provide direct support services, including emotional support and crisis intervention.
• Facilitate referrals to healthcare, legal aid and employment services.
• Organize community outreach programs and workshops for social inclusion.
• Maintain confidential client records per policies and regulations.
• Advocate for clients' rights within systems and institutions.
• Collaborate with team members and stakeholders for coordinated service delivery.
• Engage in ongoing training to enhance skills in community and social care.
• Contribute to program evaluation and quality improvement initiatives.

Skills

Communication skills

Active listening

Needs assessment

Case management

Client advocacy

Independent worker

Team collaboration

Education

Tertiary qualification in Social Work / Psychology / Community Development

Tools

Microsoft Office

Client management systems

Job description

About the Role

Our client, a leading organization in the Community & Social Care sector, is seeking a dedicated and compassionate Community Support Specialist to join their dynamic team in Johannesburg, Gauteng . This pivotal role involves providing essential support and advocacy for vulnerable individuals and communities, fostering empowerment, and facilitating access to vital resources. The ideal candidate will possess a deep understanding of social issues, excellent interpersonal skills, and a strong commitment to making a positive impact. You will be instrumental in developing and implementing programs that address critical social needs, working collaboratively with various stakeholders to achieve meaningful outcomes. This is an exceptional opportunity for a motivated professional to contribute to a respected organization dedicated to social upliftment and community well-being in the heart of Johannesburg .

Key Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking support.
• Develop, implement, and monitor personalized support plans in collaboration with clients.
• Provide direct support services, including emotional support, crisis intervention, and guidance.
• Facilitate referrals to external agencies and services, such as healthcare, legal aid, and employment assistance.
• Organize and lead community outreach programs and workshops to raise awareness and promote social inclusion.
• Maintain accurate and confidential client records and documentation in compliance with organizational policies.
• Advocate for clients' rights and needs within various systems and institutions.
• Collaborate effectively with team members, external partners, and stakeholders to ensure coordinated service delivery.
• Participate in ongoing training and professional development to enhance skills and knowledge in community and social care.
• Contribute to program evaluation and quality improvement initiatives.

Requirements

• A relevant tertiary qualification in Social Work, Psychology, Community Development, or a related field.
• A minimum of 3 years of experience in a similar role within the Community & Social Care sector.
• Proven experience in needs assessment, case management, and client advocacy.
• Strong understanding of social issues, relevant legislation, and community resources in the Johannesburg area.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency in Microsoft Office Suite and experience with client management systems.
• A valid driver's license and willingness to travel within the designated service area.
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
• Empathy, patience, and a non-judgmental approach towards clients.

Benefits

Our client offers a competitive remuneration package commensurate with experience, including a generous annual salary. In addition, employees benefit from comprehensive medical aid, a provident fund, and opportunities for continuous professional development and training. This role also provides a chance to work within a supportive and collaborative team environment, contributing to meaningful social change within the Johannesburg community. We believe in work-life balance and offer opportunities for career growth and advancement within the organization. Join us in making a tangible difference.