Social Support Facilitator

Placements24; Stellenbosch Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Professional development and training

Provident fund

Annual leave and sick leave

Employee wellness initiatives

Job summary

Placements24 is seeking a dedicated Social Support Facilitator to join their team in Paarl, Western Cape. The role focuses on delivering essential support services, connecting clients with resources, and offering guidance and emotional support in a hybrid work setup.

You will assess needs, coordinate with external agencies, organize outreach, maintain confidential records, and advocate for clients’ rights to access housing, education, healthcare, and other services for the local community.

Qualifications

• Relevant qualification in Social Work, Community Development, Psychology, or related field.
• Minimum 2-3 years of experience in a social support or community services role.
• Good understanding of Western Cape social issues and resources.
• Strong interpersonal and communication skills.
• Ability to travel within the community for client visits and outreach.

Responsibilities

• Assess clients to identify needs and develop tailored support plans.
• Facilitate access to housing, employment, education, and healthcare resources.
• Provide one-on-one support and counseling to clients.
• Organize and run support groups and workshops for clients.
• Coordinate with external agencies to support client needs.
• Maintain confidential client records and documentation.
• Advocate for clients navigating bureaucratic systems.
• Develop and deliver outreach programs within the community.
• Monitor progress and adjust plans as necessary.
• Collaborate with the team to ensure high-quality service delivery.

Skills

Interpersonal skills

Communication

Active listening

Time management

Organizational skills

Empathy

Rapport building

Teamwork

Travel readiness

Education

Social Work

Community Development

Psychology

Tools

MS Office

Job description

About the Role

Our client is seeking a dedicated and empathetic Social Support Facilitator to join their team in Paarl, Western Cape. This role is crucial in providing essential support services to individuals and families facing various social challenges. You will play a key role in connecting clients with resources, facilitating access to services, and offering guidance and emotional support. This position involves a Hybrid working arrangement, requiring a balance of on-site engagement within the Paarl community and administrative tasks performed remotely or at the office. The ideal candidate will have a strong understanding of community needs and a passion for empowering individuals to improve their circumstances. This is an excellent opportunity to contribute meaningfully to the well-being of the local community.

Key Responsibilities

• Conduct client assessments to identify needs and develop tailored support plans.
• Facilitate access to community resources, such as housing, employment, education, and healthcare services.
• Provide one-on-one support and counseling to clients.
• Organize and run support groups and workshops for clients.
• Liaise with external agencies and service providers to coordinate client support.
• Maintain accurate and confidential client records and documentation.
• Assist clients in navigating bureaucratic systems and advocating for their needs.
• Develop and deliver outreach programs within the community.
• Monitor client progress and adjust support plans as necessary.
• Collaborate with the team to ensure high-quality service delivery.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field.
• Minimum of 2-3 years of experience in a social support or community services role.
• Good understanding of social issues and available resources in the Western Cape.
• Strong interpersonal, communication, and active listening skills.
• Ability to build rapport and trust with diverse client groups.
• Good organizational and time-management skills.
• Proficiency in standard office software.
• Willingness to travel within the community for client visits and outreach.
• Empathy, patience, and a non-judgmental approach.
• Ability to work effectively both independently and as part of a team.

Benefits

• An annual salary of .
• Hybrid work model offering flexibility.
• Opportunities for professional development and training.
• A rewarding role making a direct impact in Paarl.
• Contribution to a provident fund.
• Annual leave and sick leave benefits.
• Employee wellness initiatives.