Social Support Facilitator - Client Services

Placements24; Bloemfontein; On-site; ZAR 220,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

On-site role

Remote tasks where feasible

Job summary

Placements24 in Welkom is seeking a compassionate Social Support Facilitator - Client Services to directly support individuals and families in the community, helping them access resources and navigate challenges.

You will assess needs, develop support plans, liaise with welfare services, and advocate for clients while maintaining confidentiality. This on-site role offers professional development in a mission-driven team.

Qualifications

• Diploma or certificate in Social Work/Community Development.
• Minimum of 2 years of direct client support experience.
• Experience in case management and needs assessment.
• Knowledge of social welfare services in Free State.
• Proficient in Microsoft Office.
• Able to work independently and in a team.
• Commitment to confidentiality and ethics.

Responsibilities

• Provide direct social support and case management services to clients.
• Conduct client needs assessments and develop individualized support plans.
• Assist clients in accessing social services, healthcare, housing, and other essential resources.
• Offer emotional support and guidance to clients facing personal difficulties.
• Advocate for clients to ensure their needs are met.
• Organize and lead small group support sessions or workshops.

Skills

Excellent communication

Active listening

Interpersonal skills

Education

Diploma in Social Work

Certificate in Community Development

Job description

About the Role

Our client is actively seeking a dedicated and empathetic Social Support Facilitator - Client Services to join their team in Welkom . This role is integral to providing direct support and assistance to individuals and families within the community, helping them navigate various challenges and access necessary resources. The ideal candidate will possess strong interpersonal skills, a compassionate nature, and a solid understanding of social support systems. You will work closely with clients to assess their needs, provide guidance, and connect them with appropriate services. This position requires a hands-on approach and a commitment to fostering positive outcomes for vulnerable individuals in the Welkom area. You will be a key point of contact, offering a lifeline of support and assistance.

Key Responsibilities

• Provide direct social support and case management services to clients.
• Conduct client needs assessments and develop individualized support plans.
• Assist clients in accessing social services, healthcare, housing, and other essential resources.
• Offer emotional support and guidance to clients facing personal difficulties.
• Facilitate referrals to specialized agencies and services as required.
• Maintain accurate and confidential client records and documentation.
• Liaise with community organizations, government agencies, and service providers.
• Advocate on behalf of clients to ensure their needs are met.
• Organize and lead small group support sessions or workshops.
• Monitor client progress and follow up to ensure successful integration of services.

Requirements

• A relevant diploma or certificate in Social Work, Community Development, or a related field.
• Minimum of 2 years of experience in a direct client support or social work role.
• Demonstrated experience in case management and needs assessment.
• Strong understanding of social welfare services and community resources in the Free State province.
• Excellent communication, listening, and interpersonal skills.
• Ability to empathize with clients from diverse backgrounds and circumstances.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail.
• A commitment to client confidentiality and ethical practice.

Benefits

Our client offers a competitive annual salary for this role. While this position is based in Welkom , our client may offer some flexibility for essential remote administrative tasks where feasible, though primary duties are on-site. You will have the opportunity to gain valuable experience in direct social support and community services. Professional development opportunities, including relevant training, will be provided to enhance your skills. The organization fosters a supportive team environment where your contributions are valued, and you will be part of a mission-driven team dedicated to improving the lives of community members.