Community Support Facilitator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Medical aid

Retirement fund

Growth opportunities

Hybrid work

Community impact

Supportive team

Job summary

Placements24 in East London is seeking a dedicated Community Support Facilitator to empower individuals and strengthen community well-being. The role blends on-site engagement with remote tasks to connect clients with vital resources, assess needs, and develop tailored support plans.

You will liaise with social services, healthcare and educational programs, advocate for client needs, maintain confidential records, and organize information sessions.

Qualifications

• Bachelor's degree in Social Work, Community Development, Psychology, or a related field.
• 2–3 years of experience in social services, case management, or community support.
• Proven experience in client assessment and support planning.
• Good knowledge of East London community resources and social services.
• Excellent interpersonal, communication, and active listening skills.
• Ability to work in a hybrid model, balancing remote tasks with on-site engagement.
• Empathy, patience, and a strong commitment to helping others.
• Proficiency in standard office software and case management systems.
• A valid driver's license and reliable transportation are beneficial.

Responsibilities

• Assess the needs of individuals and families requiring support services.
• Develop and implement personalized support plans tailored to client requirements.
• Connect clients with community resources, including social services, healthcare, and educational programs.
• Liaise with external agencies and service providers to coordinate support efforts.
• Provide guidance and information regarding available services and programs.
• Monitor client progress and adjust plans as needed.
• Maintain accurate and confidential client records.
• Organize and facilitate support group meetings or community information sessions.
• Respond to client inquiries and provide timely assistance.
• Advocate for the needs of clients within the community and service systems.

Skills

Interpersonal skills

Communication

Active listening

Empathy

Hybrid work capability

Education

Bachelor's degree in Social Work, Community Development, Psychology

Tools

Case management software

Office software

Job description

About the Role

Our client is committed to providing comprehensive support services that empower individuals and enhance community well-being. We are seeking a dedicated Community Support Facilitator to join our team in East London . This role offers a hybrid work arrangement, combining the benefits of remote work with essential on-site engagement within the community. The Community Support Facilitator will play a crucial role in assisting individuals and families by connecting them with vital resources, providing guidance, and facilitating their access to support services. Your responsibilities will include assessing needs, developing support plans, and liaising with various service providers to ensure comprehensive care. The ideal candidate is empathetic, well-organized, and possesses excellent communication skills, with a genuine passion for making a positive difference in the lives of people in the Eastern Cape . This position is an excellent opportunity to contribute to community development within a flexible work framework.

Key Responsibilities

• Assess the needs of individuals and families requiring support services.
• Develop and implement personalized support plans tailored to client requirements.
• Connect clients with appropriate community resources, including social services, healthcare, and educational programs.
• Liaise with external agencies and service providers to coordinate support efforts.
• Provide guidance and information to clients regarding available services and programs.
• Monitor client progress and adjust support plans as needed.
• Maintain accurate and confidential client records and documentation.
• Organize and facilitate support group meetings or community information sessions.
• Respond to client inquiries and provide timely assistance.
• Advocate for the needs of clients within the community and service systems.

Requirements

• A Bachelor's degree in Social Work, Community Development, Psychology, or a related field.
• Minimum of 2-3 years of experience in social services, case management, or community support.
• Proven experience in client assessment and support planning.
• Good knowledge of community resources and social services in the East London area.
• Excellent interpersonal, communication, and active listening skills.
• Ability to work effectively in a hybrid model, balancing remote tasks with necessary on-site community interaction.
• Empathy, patience, and a strong commitment to helping others.
• Proficiency in using standard office software and case management systems.
• A valid driver's license and reliable transportation are beneficial.

Benefits

• Competitive salary package.
• Medical aid and retirement fund contributions.
• Opportunities for professional growth and development.
• A flexible hybrid work arrangement, promoting work-life balance.
• A rewarding role making a tangible impact in the East London community.
• Supportive and collaborative team environment.