Social Support Facilitator

Placements24; Paarl; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Team support

Job summary

Placements24 is assisting a community services organization in Paarl, Western Cape, to recruit a Social Support Facilitator. You will work in the Paarl community, providing direct support, coordinating access to essential services, and guiding clients toward greater independence.

The role emphasizes empathy, resilience, and a commitment to social justice. A valid driver’s license and access to a reliable vehicle are required for fieldwork in the Western Cape.

Qualifications

• Relevant qualification in Social Work, Community Development, or related field.
• Proven experience (2–3 years) in social support, case management, or community outreach.
• In-depth knowledge of local social issues and Paarl resources.
• Excellent interpersonal, communication, and active listening skills.
• Empathy, patience, and non-judgmental client interaction.
• Ability to work independently in the community and manage your schedule.

Responsibilities

• Provide direct support and advocacy for individuals and families in need.
• Facilitate access to housing, employment, healthcare, and education services.
• Conduct needs assessments and develop personalized support plans.
• Organize and lead group activities, workshops, and support sessions.
• Offer emotional support and counseling to clients navigating difficult circumstances.
• Collaborate with local agencies, NGOs, and community leaders to coordinate services.
• Maintain confidential client records and document progress accurately.
• Monitor client well-being and report concerns promptly.
• Promote self-sufficiency and empowerment among clients.
• Participate in team meetings, case reviews, and professional development.

Skills

Interpersonal skills

Active listening

Empathy

Communication

Education

Social Work degree

Job description

About the Role

Our client, a dedicated community services organization operating in Paarl, Western Cape , is looking for a compassionate and dedicated Social Support Facilitator. This role is central to providing essential support and guidance to individuals and families facing various social challenges. You will work hands-on within the Paarl community, facilitating access to resources, offering emotional support, and empowering clients to achieve greater independence and well-being. This position requires a strong presence in the field, building trust and rapport with community members. The ideal candidate is empathetic, resilient, and possesses a deep commitment to social justice and community development within the Western Cape region.

Key Responsibilities

• Provide direct support and advocacy for individuals and families in need.
• Facilitate access to essential services such as housing, employment, healthcare, and education.
• Conduct needs assessments to identify client challenges and develop personalized support plans.
• Organize and lead group activities, workshops, and support sessions.
• Offer emotional support and counseling to clients navigating difficult circumstances.
• Collaborate with local agencies, NGOs, and community leaders to coordinate services.
• Maintain confidential client records and document progress accurately.
• Monitor client well-being and report any concerns promptly.
• Promote self-sufficiency and empowerment among clients.
• Participate in team meetings, case reviews, and professional development activities.

Requirements

• A relevant qualification in Social Work, Community Development, or a related field.
• Proven experience (minimum 2-3 years) in social support, case management, or community outreach.
• In-depth knowledge of social issues and available resources within the Paarl area.
• Excellent interpersonal, communication, and active listening skills.
• Empathy, patience, and a non-judgmental approach to client interaction.
• Ability to work independently in the community and manage your own schedule effectively.
• Strong organizational skills and attention to detail in record-keeping.
• Resilience and the ability to handle challenging situations.
• Valid driver's license and access to a reliable vehicle are essential for fieldwork in Western Cape.
• A passion for making a positive difference in the lives of vulnerable individuals.

Benefits

Our client offers a competitive annual salary and the opportunity to work in a meaningful role within the Paarl community. We provide comprehensive training and ongoing support to ensure you have the tools needed to succeed. This position allows for direct impact and connection with the community you serve. You will be part of a supportive team dedicated to collective impact and professional growth. We believe in investing in our staff and offer opportunities for career development within the social services sector.