Family Support Specialist

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Travel allowance for work-related tr​a

Professional development opportunities

Employee wellness resources

Job summary

Placements24 seeks a Family Support Specialist in Paarl, Western Cape, to assess family needs, develop tailored support plans, and provide counseling and advocacy. The role blends direct community engagement with remote administration and requires empathy, strong communication, and crisis intervention skills.

You will coordinate with social services, housing, healthcare, and education providers, conducting home visits and group sessions as needed in the Paarl area.

Qualifications

• A relevant qualification in Social Work, Psychology, Sociology, Child and Family Studies, or a related field.
• Understanding of child development, family systems theory, and relevant social issues.
• Excellent communication, active listening, and empathetic engagement skills.
• Ability to manage a caseload, prioritize tasks, and work effectively in a hybrid environment.
• Proficiency in record-keeping and using digital tools for communication and documentation.
• Strong problem-solving and crisis intervention skills.
• Patience, resilience, and a genuine commitment to family well-being.
• Valid driver's license and reliable access to a vehicle for home visits in and around Paarl.

Responsibilities

• Conduct comprehensive assessments of family needs, strengths, and challenges.
• Develop and implement individualized family support plans tailored to specific goals.
• Provide counseling and support services to families experiencing stress or crisis.
• Facilitate access to community resources, including social services, housing, healthcare, and education.
• Conduct home visits and community-based interventions to support families in their environment.
• Assist families in developing coping strategies and life skills.
• Maintain accurate and confidential case records and progress notes.
• Collaborate with other professionals and agencies involved in a family's care.
• Advocate for families' needs and rights within various systems.
• Organize and facilitate family group sessions or workshops as needed.

Skills

Communication

Active listening

Empathy

Crisis intervention

Caseload management

Education

Social Work

Psychology

Sociology

Child and Family Studies

Related field

Tools

Record-keeping tools

Job description

About the Role

Our client is seeking a dedicated Family Support Specialist to join their team in Paarl, Western Cape. This role is crucial in providing comprehensive support and guidance to families facing various challenges, aiming to strengthen family bonds and improve overall well-being. You will work directly with families to assess their needs, develop supportive intervention plans, and connect them with relevant community resources. This hybrid position involves both direct client interaction in the community and remote administrative tasks. We are looking for an empathetic and skilled professional who can build trust and facilitate positive change within family units. The ideal candidate will have a strong understanding of family dynamics, child development, and available support services in the Paarl area. Our client is committed to fostering resilient and healthy families through accessible and compassionate support. Your role will be instrumental in empowering families with the tools and resources they need to overcome obstacles and thrive. This is a rewarding opportunity for individuals passionate about strengthening families and contributing to community well-being. You will be responsible for case management, crisis intervention, and advocacy on behalf of families. We value individuals who are proactive, resourceful, and possess excellent communication and problem-solving skills. The objective is to provide a holistic support system that promotes stability and growth for every family member. Your contribution to the Paarl community will be significant, fostering a supportive environment for families in need. We aim to empower families to build stronger futures through dedicated and tailored assistance.

Key Responsibilities

• Conduct comprehensive assessments of family needs, strengths, and challenges.
• Develop and implement individualized family support plans tailored to specific goals.
• Provide counseling and support services to families experiencing stress or crisis.
• Facilitate access to community resources, including social services, housing, healthcare, and education.
• Conduct home visits and community-based interventions to support families in their environment.
• Assist families in developing coping strategies and life skills.
• Maintain accurate and confidential case records and progress notes.
• Collaborate with other professionals and agencies involved in a family's care.
• Advocate for families' needs and rights within various systems.
• Organize and facilitate family group sessions or workshops as needed.

Requirements

• A relevant qualification in Social Work, Psychology, Sociology, Child and Family Studies, or a related field.
• Previous experience working directly with families in a support or case management capacity.
• Understanding of child development, family systems theory, and relevant social issues.
• Excellent communication, active listening, and empathetic engagement skills.
• Ability to manage a caseload, prioritize tasks, and work effectively in a hybrid environment.
• Proficiency in record-keeping and using digital tools for communication and documentation.
• Strong problem-solving and crisis intervention skills.
• Patience, resilience, and a genuine commitment to family well-being.
• Valid driver's license and reliable access to a vehicle for home visits in and around Paarl.
• Willingness to undergo background checks and adhere to confidentiality policies.

Benefits

• Hybrid work model balancing flexibility and community engagement.
• Competitive remuneration package.
• Professional development opportunities and ongoing training.
• A supportive team environment focused on impactful work.
• Opportunity to make a direct positive difference in families' lives in Paarl.
• Travel allowance for work-related travel.
• Access to employee wellness resources.