Social Media Community Manager - E-commerce Focus

Placements24; Kempton Park; On-site; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee discounts

Paid leave

Team environment

Job summary

Placements24 is seeking a dynamic Social Media Community Manager for our client's growing ecommerce brand in Gauteng. You will build and nurture online communities, respond to inquiries, and translate sentiment into actionable marketing insights.

You will engage audiences across Facebook, Instagram, Twitter, and forums; craft engaging content, monitor conversations, and collaborate with customer support and marketing to deliver a cohesive brand experience.

Qualifications

• Proven experience as a Social Media Community Manager or similar role.
• Excellent written and verbal communication with friendly tone.
• Deep understanding of major social platforms and community features.

Responsibilities

• Manage and grow social media communities across platforms.
• Engage with followers daily, responding to comments and inquiries.
• Foster positive interactions and build relationships with customers and brand advocates.
• Monitor conversations for mentions, trends, and feedback; escalate issues.
• Develop and implement engagement strategies to boost participation and loyalty.
• Create and share engaging content (polls, Q&As, contests, behind-the-scenes).
• Identify sentiment themes and reporting insights for marketing.
• Collaborate with customer support and marketing for cohesive experience.

Skills

Social media mgmt

Customer engagement

Content creation

Communication

Moderation

Analytics

Multitasking

Empathy

Tools

Hootsuite

Buffer

Job description

About the Role

Our client, a thriving e-commerce business, is seeking a dynamic and engaging Social Media Community Manager to cultivate and grow its online community. This role is pivotal in fostering brand loyalty, driving customer engagement, and enhancing the overall customer experience across all social media platforms. You will be the voice of our brand online, responsible for interacting with customers, responding to inquiries, and building a positive and active community around our products. The ideal candidate possesses exceptional communication skills, a deep understanding of social media dynamics, and a passion for customer service within the e-commerce sector. This role, based in **Tembisa, Gauteng**, offers a fantastic opportunity to make a tangible impact on our brand's relationship with its customers. We are looking for a proactive, empathetic individual who can effectively manage online conversations and translate community sentiment into actionable insights for the marketing team. If you are adept at building relationships and passionate about the intersection of e-commerce and community, this is the role for you.

Key Responsibilities

• Manage and grow Our client's social media communities across platforms like Facebook, Instagram, Twitter, and relevant forums.
• Engage with followers daily, responding to comments, messages, and inquiries in a timely, professional, and brand-consistent manner.
• Foster positive interactions, encourage user-generated content, and build strong relationships with customers and brand advocates.
• Monitor social media conversations for brand mentions, industry trends, and customer feedback, escalating issues as needed.
• Develop and implement community engagement strategies to increase participation and brand loyalty.
• Create and share engaging content, including polls, Q&As, contests, and behind-the-scenes glimpses, tailored to community interaction.
• Identify and report on community sentiment, key discussion themes, and potential areas for improvement.
• Collaborate with customer support and marketing teams to ensure a cohesive customer experience.
• Stay informed about social media best practices and emerging community management tools.
• Assist in moderating online discussions and ensuring a safe and welcoming environment for all community members.

Requirements

• Proven experience as a Social Media Community Manager or similar role, with a strong understanding of e-commerce customer engagement.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Deep understanding of major social media platforms and their respective community features.
• Experience in customer service or support is highly advantageous.
• Ability to empathize with customers and resolve issues effectively.
• Proficiency in using social media management and monitoring tools.
• Creative mindset with the ability to generate engaging content ideas.
• Strong organizational skills and ability to manage multiple conversations simultaneously.
• Passion for building online communities and fostering brand loyalty.
• Familiarity with the **Tembisa, Gauteng** local market is a plus.

Benefits

• Competitive salary package.
• Opportunity to shape the voice and community of a growing e-commerce brand.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Employee discounts on our product range.
• Standard company benefits including paid leave.