E-commerce Social Media & Community Manager

Placements24; Soweto; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Community-building platform

Job summary

Placements24 is seeking an energetic E-commerce Social Media & Community Manager to grow and nurture its online community. This remote role focuses on engaging conversations, content that sparks brand advocacy, and responsive support across social channels.

You will monitor platforms, interact with users, identify influencers, and collaborate with marketing to ensure a consistent voice. A background in marketing or communications helps, and a passion for ecommerce trends is essential for success

Qualifications

• Proven experience in social media management and community management.
• Excellent copywriting and interpersonal skills with a friendly tone.
• Ability to work independently in a remote environment.

Responsibilities

• Develop and implement strategies to grow and engage the online community across social media platforms.
• Create and schedule compelling content that encourages interaction and brand advocacy.
• Monitor social channels for comments and messages, responding promptly and authentically.
• Engage with users, addressing inquiries and feedback to foster positive relationships.
• Identify key community influencers and brand advocates.
• Plan and execute community-building initiatives, contests, and Q&A sessions.
• Analyze sentiment and engagement metrics; report trends and insights.
• Collaborate with marketing to align community voice with brand messaging.
• Stay updated on social media trends and best practices in community management.

Skills

Social media management

Community management

Content creation

Analytics

Education

Marketing/Communications degree (beneficial)

Tools

Hootsuite

Sprout Social

Social analytics tools

Job description

About the Role

Our client, a burgeoning online marketplace, is seeking a passionate E-commerce Social Media & Community Manager to build and nurture its online community. This role is central to fostering engagement, driving conversations, and enhancing brand loyalty through strategic social media interactions. The ideal candidate is an enthusiastic communicator, skilled in community building, and possesses a keen interest in e-commerce trends. This is a remote opportunity to significantly impact brand perception and customer relationships, supporting the business operations in Soweto, Gauteng.

Key Responsibilities

• Develop and implement strategies to grow and engage the online community across social media platforms.
• Create and schedule compelling content that encourages interaction and brand advocacy.
• Monitor social media channels for comments, messages, and relevant discussions, responding promptly and authentically.
• Engage directly with users, fostering positive relationships and addressing customer inquiries or feedback.
• Identify and interact with key community influencers and brand advocates.
• Plan and execute community-building initiatives, contests, and Q&A sessions.
• Analyze community sentiment and engagement metrics, reporting on trends and insights.
• Collaborate with the marketing team to ensure community voice aligns with brand messaging.
• Stay abreast of social media trends and best practices in community management.

Requirements

• Proven experience in social media management and community management, ideally within an e-commerce setting.
• Excellent communication, interpersonal, and copywriting skills with a friendly and engaging tone.
• Strong understanding of social media platforms and community engagement tactics.
• Experience in handling customer inquiries and providing support via social media.
• Creative mindset with the ability to generate engaging content ideas.
• Proficiency with social media management and analytics tools.
• Ability to work independently and manage tasks effectively in a remote environment.
• Passion for building online communities and fostering brand loyalty.
• A relevant degree in Marketing, Communications, or a related field is beneficial.
• Must be able to support business operations in Soweto, Gauteng.

Benefits

• Competitive salary.
• Fully remote work flexibility.
• Opportunity to build and manage a vibrant online community for a growing e-commerce platform.
• Dynamic and supportive work culture.
• Professional development and learning opportunities.
• Direct impact on customer engagement and brand reputation.