E-commerce Social Media Community Manager

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Paarl location exposure

Professional development

Job summary

Placements24 is seeking an E-commerce Social Media Community Manager to cultivate and nurture online communities across platforms. This hybrid role blends office collaboration in Paarl with remote engagement, offering an opportunity to shape brand loyalty and drive customer interaction for a growing e-commerce brand.

You will manage and moderate communities, respond to inquiries, develop engagement strategies, and collaborate with marketing to align campaigns with product launches.

Qualifications

• Bachelor's degree in Communications or Marketing.
• 3+ years in social media or community management.
• Excellent written and verbal communication.
• Experience with social media management tools.
• Ability to engage online audiences and build rapport.
• Hybrid work and collaboration skills.

Responsibilities

• Moderate and manage communities across Facebook, Instagram, Twitter, and others.
• Respond to comments and inquiries promptly in a professional tone.
• Foster engagement with conversations and community activities.
• Monitor brand mentions and customer feedback across channels.
• Escalate issues to the appropriate department for resolution.
• Develop strategies to boost brand loyalty and advocacy.
• Collaborate with marketing to align campaigns with launches.
• Track growth, engagement, and sentiment analytics.
• Identify opportunities to convert members into customers.

Skills

Social media management

Community management

Customer engagement

Content creation

Communication skills

Education

Bachelor's degree in Communications or Marketing

Job description

About the Role

Our client, a vibrant and growing e-commerce company, is seeking a proactive and engaging E-commerce Social Media Community Manager. This pivotal role is responsible for cultivating and nurturing our client's online community across various social media platforms. You will be the primary point of contact for our client's audience, fostering positive interactions, addressing inquiries, and building brand loyalty. Based in Paarl, Western Cape , this hybrid role offers a balance between collaborative office work and the flexibility of remote engagement. The ideal candidate possesses exceptional communication skills, a deep understanding of social media dynamics, and a passion for customer engagement within the e-commerce sector. Join us in strengthening our client's online presence and creating a thriving community around their brand.

Key Responsibilities

• Manage and moderate online communities across platforms like Facebook, Instagram, Twitter, and others.
• Respond to comments, messages, and customer inquiries in a timely, professional, and brand-aligned manner.
• Foster engagement by initiating conversations, asking questions, and running community-specific activities.
• Monitor social media channels for brand mentions, industry trends, and customer feedback.
• Escalate customer issues or complaints to appropriate departments for resolution.
• Develop and implement community engagement strategies to increase brand loyalty and advocacy.
• Collaborate with the marketing team to align community efforts with broader campaigns and product launches.
• Track and report on community growth, engagement metrics, and sentiment analysis.
• Identify opportunities to convert community members into loyal customers.

Requirements

• Bachelor's degree in Communications, Marketing, or a related field.
• Minimum of 3 years of experience in social media management or community management, with a focus on e-commerce.
• Exceptional written and verbal communication skills, with a friendly and approachable tone.
• Proven ability to engage with online audiences and build community rapport.
• Experience with social media management and monitoring tools.
• Strong understanding of social media platforms and best practices for community building.
• Ability to handle customer service inquiries and resolve issues effectively.
• Proficiency in a hybrid work environment, demonstrating self-discipline and collaboration skills.
• Creative thinking and problem-solving abilities.
• Passion for building relationships and fostering positive online interactions.

Benefits

• Competitive salary package.
• Hybrid work model providing flexibility.
• Opportunity to shape and grow an online community for a respected e-commerce brand.
• Direct interaction with customers and a chance to influence brand perception.
• Professional development in digital marketing and community building.
• Work in the picturesque region of Paarl, Western Cape .
• Supportive and collaborative team environment.