E-commerce Social Media Engagement Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Placements24 is seeking an energetic E-commerce Social Media Engagement Specialist in Benoni, Gauteng. The role focuses on vibrant online communities, timely responses, and turning engagement into brand loyalty and sales.

You will manage inquiries, foster positive conversations, and contribute to the social media strategy while representing the brand voice across platforms. Hybrid work flexibility is offered.

Qualifications

• Previous experience in customer service or community management.
• Excellent written and verbal communication.
• Strong knowledge of major social platforms.
• Ability to manage multiple conversations simultaneously.
• Experience in e-commerce is a plus.
• Education aligned with marketing or communications is helpful.

Responsibilities

• Monitor and respond to inquiries, comments, and messages across social channels.
• Engage with the online community to foster a positive environment.
• Identify opportunities to enhance customer experience via social media.
• Escalate issues to relevant internal teams (customer service, marketing).
• Contribute to the social media content calendar with ideas.
• Track engagement metrics like response times and sentiment.
• Provide insights from feedback trends to the marketing team.
• Collaborate with the social media manager on brand voice.
• Participate in online community management and social listening.
• Help grow the online community and follower engagement.

Skills

Customer service

Community management

Social media engagement

Written communication

Verbal communication

Multi-tasking

Platform knowledge

Education

High school diploma

Marketing certification

Tools

Hootsuite

Buffer

Job description

About the Role

Our client, a thriving e-commerce business, is seeking an energetic and customer-focused E-commerce Social Media Engagement Specialist to join their team in Benoni, Gauteng . This role is vital for cultivating a vibrant online community, ensuring exceptional customer interaction across social platforms, and translating engagement into brand loyalty and sales. The ideal candidate is a natural communicator, possesses a deep understanding of social media etiquette and best practices, and thrives on building positive relationships with online audiences. You will be responsible for responding to inquiries, managing conversations, identifying engagement opportunities, and contributing to the overall social media strategy. If you have a passion for connecting with people online and are adept at representing a brand's voice, this is a fantastic opportunity to grow within the e-commerce sector.

Key Responsibilities

• Monitor and respond to all customer inquiries, comments, and messages across social media channels in a timely, professional, and on-brand manner.
• Actively engage with the online community, initiating conversations and fostering a positive and interactive environment.
• Identify opportunities to enhance customer experience and satisfaction through social media interactions.
• Escalate customer issues or feedback to relevant internal teams (e.g., customer service, marketing).
• Contribute to the social media content calendar by suggesting topics and ideas relevant to community engagement.
• Track and report on key engagement metrics, such as response times, sentiment, and interaction rates.
• Stay informed about customer feedback trends and provide insights to the marketing team.
• Collaborate with the social media manager to ensure consistent brand messaging and tone of voice.
• Participate in online community management tasks and social listening activities.
• Assist in developing and implementing strategies to grow the online community and increase follower engagement.

Requirements

• Previous experience in customer service, community management, or social media engagement is essential.
• Excellent written and verbal communication skills, with a friendly and professional tone.
• Strong understanding of major social media platforms (Facebook, Instagram, Twitter, etc.).
• Demonstrated ability to handle customer inquiries and resolve issues effectively online.
• Empathetic and patient approach to customer interactions.
• Ability to work independently and manage multiple conversations simultaneously.
• Familiarity with social media management tools is a plus.
• A proactive attitude and a passion for building online communities.
• Experience within an e-commerce environment is highly desirable.
• High school diploma or equivalent; further education or certification in communication or marketing is an advantage.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to be the voice of a growing e-commerce brand.
• Hybrid work arrangement offering flexibility.
• Be part of a supportive team environment in Benoni, Gauteng .
• Direct impact on customer satisfaction and brand perception.
• Training and development opportunities in digital marketing and community management.
• Contribute to fostering a loyal and engaged customer base.