E-commerce Social Media & Community Manager

Placements24; Klerksdorp; Presencial; ZAR 300.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth opportunities

Dynamic team in Klerksdorp

Descripción de la vacante

Placements24 is seeking an E-commerce Social Media & Community Manager to drive online presence from Klerksdorp. You will craft content, manage interactions, and grow a loyal community across platforms. The role focuses on authentic customer engagement and converting followers into customers.

Ideal candidates will have proven ecommerce social media experience, strong writing, and the ability to analyze performance data. On-site role in North West, with growth opportunities within a dynamic team.

Formación

• Proven experience managing social media for ecommerce brands.
• Ability to grow online communities and foster engagement.
• Excellent writing and communication skills.
• Strong understanding of Facebook/Instagram/TikTok/Twitter best practices.
• Familiarity with social analytics and performance reporting.

Responsabilidades

• Develop and execute a social media content strategy aligned with ecommerce goals.
• Create, schedule, and publish posts, stories, reels, and videos.
• Monitor channels daily; respond to comments and inquiries.
• Engage with the online community and nurture brand advocates.
• Identify influencers and key community members for collaborations.
• Track metrics and provide insights on engagement, reach, and sentiment.
• Collaborate with marketing to integrate social with campaigns.
• Assist in social media ad campaigns and experimentation.
• Stay updated on platform trends and best practices.
• Report on community growth and KPIs.

Conocimientos

Social media management

Community management

Content creation

Engagement analytics

Brand voice

Herramientas

Buffer

Hootsuite

Descripción del empleo

About the Role

Our client, a fast-paced e-commerce business, is seeking a vibrant and engaged E-commerce Social Media & Community Manager to foster and grow its online presence from their premises in Klerksdorp, North West. This role is critical for building a strong brand identity, engaging directly with customers, and driving traffic and sales through effective social media management and community building initiatives. The ideal candidate is passionate about social media, understands the nuances of e-commerce customer engagement, and excels at creating authentic connections with online audiences. You will be the voice of the brand across social platforms, responsible for developing content, managing interactions, and cultivating a loyal community. If you have a knack for creating buzz, managing online conversations, and turning followers into loyal customers, this is an exciting opportunity to make a significant contribution to our client's growth.

Key Responsibilities

• Develop and execute a social media content strategy that aligns with e-commerce goals and brand messaging.
• Create, schedule, and publish engaging content (posts, stories, videos, reels) across various social media platforms.
• Monitor social media channels daily, responding to comments, messages, and inquiries in a timely and brand-appropriate manner.
• Actively engage with the online community, participate in relevant conversations, and foster a sense of belonging among followers.
• Identify and engage with potential brand advocates, influencers, and key community members.
• Track social media performance metrics and analyze data to provide insights on engagement, reach, and sentiment.
• Collaborate with the marketing team to ensure social media efforts are integrated with broader marketing campaigns.
• Assist in the development and execution of social media advertising campaigns.
• Stay updated on social media trends, platform updates, and best practices in e-commerce engagement.
• Report on community growth, engagement levels, and key performance indicators.

Requirements

• Proven experience as a Social Media Manager, Community Manager, or similar role, with a focus on e-commerce.
• Demonstrable ability to create engaging social media content and manage online communities.
• Excellent communication, writing, and interpersonal skills.
• Strong understanding of major social media platforms (Facebook, Instagram, TikTok, Twitter, etc.) and their respective best practices.
• Familiarity with social media management tools (e.g., Buffer, Hootsuite) and analytics.
• Creative mindset with an eye for visual appeal and brand aesthetics.
• Ability to work independently and as part of a team.
• Passion for e-commerce and building customer relationships.
• Basic knowledge of graphic design tools (e.g., Canva) is a plus.
• Relevant experience in a customer-facing role is highly valued.

Benefits

• Competitive salary based on experience.
• Opportunity to shape and grow the online community for an e-commerce brand.
• Work in a dynamic and supportive team environment in Klerksdorp, North West.
• Direct impact on customer engagement and brand loyalty.
• Potential for professional development and career growth within the company.
• Be part of an innovative and growing online business.