Social Media Manager & Community Builder

Placements24; LegKraal Gate; Hybride; ZAR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement fund

Generous leave

Hybrid work model

Résumé du poste

Placements24 is seeking a Social Media Manager & Community Builder in Mahikeng, North West for a hybrid role. You will design and execute strategies to grow an engaged online community and strengthen brand loyalty across platforms.

You will create compelling content, monitor channels, and interact with followers while collaborating with marketing and customer service to maintain a consistent brand voice. A data-driven, creative communicator excels here.

Qualifications

• Bachelor's degree in Marketing, Communications, PR, or related field.
• 3–5 years in social media management with community-building focus.
• Experience creating engaging content for brands and online communities.
• Strong understanding of major platforms and audience behavior.
• Excellent written and verbal communication; personable tone.
• Experience with Sprout Social or Buffer and analytics tools.
• Hybrid work environment compatibility.

Responsabilités

• Develop and execute a comprehensive social media strategy focused on community building and engagement.
• Create, curate, and schedule engaging content tailored for different social media platforms.
• Manage the daily operations of social media channels, including monitoring, listening, and responding to followers.
• Foster and grow the online community by initiating conversations and encouraging user-generated content.
• Analyze social media performance metrics, track community growth, and report on engagement indicators.
• Stay up-to-date with social media trends and platform updates.
• Collaborate with marketing and customer service to ensure a cohesive brand voice.
• Identify and engage with brand advocates and influencers within the community.
• Manage social media advertising campaigns to increase reach and drive growth.
• Develop strategies to gather customer feedback from social channels.

Connaissances

Social media management

Community building

Content creation

Analytics

Influencer engagement

Hybrid work

Formation

Bachelor's degree in Marketing, Communications, Public Relations, or related field

Outils

Sprout Social

Buffer

Google Analytics

Description du poste

About the Role

Our client, a vibrant e-commerce company with a strong focus on customer engagement, is seeking a passionate Social Media Manager & Community Builder. This role is crucial for developing and implementing strategies that foster a strong online community, enhance brand loyalty, and drive engagement across our social media platforms. You will be responsible for creating compelling content, managing social media channels, and interacting directly with our audience. The position is based in Mahikeng, North West, and offers a hybrid work arrangement, providing flexibility between office-based collaboration and remote work. We are looking for a creative, communicative, and results-oriented individual who understands the nuances of building and nurturing online communities within the e-commerce space. If you excel at connecting with people online and have a knack for turning followers into loyal customers, this is an exciting opportunity.

Key Responsibilities

• Develop and execute a comprehensive social media strategy focused on community building and engagement.
• Create, curate, and schedule engaging content (text, images, videos) tailored for different social media platforms.
• Manage the daily operations of social media channels, including monitoring, listening, and responding to followers.
• Foster and grow the online community by initiating conversations, running interactive campaigns, and encouraging user-generated content.
• Analyze social media performance metrics, track community growth, and report on key engagement indicators.
• Stay up-to-date with the latest social media trends, community management best practices, and platform updates.
• Collaborate with marketing and customer service teams to ensure a cohesive brand voice and customer experience.
• Identify and engage with brand advocates and influencers within the community.
• Manage social media advertising campaigns to increase reach and drive community growth.
• Develop and implement strategies to gather customer feedback and insights from social channels.

Requirements

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• 3-5 years of experience in social media management, with a proven focus on community building and engagement.
• Demonstrable experience in creating engaging content and managing online communities for brands, preferably in e-commerce.
• Strong understanding of major social media platforms and their respective audience behaviors.
• Excellent written and verbal communication skills, with a personable and engaging tone.
• Proficiency in social media management tools (e.g., Sprout Social, Buffer) and analytics.
• Creative mindset with an ability to generate innovative community engagement ideas.
• Ability to work collaboratively in a hybrid environment.
• Experience with social media advertising is a plus.
• Strong organizational and time management skills.

Benefits

Our client offers a competitive salary and a comprehensive benefits package. The hybrid work model provides excellent flexibility, complemented by a modern office space in Mahikeng, North West. Benefits include health insurance, retirement fund contributions, and generous leave policies. We are dedicated to employee growth and offer opportunities for professional development and training. Join a dynamic and supportive team, contribute your expertise to a growing e-commerce brand, and enjoy a role where building relationships is key. This is a rewarding opportunity for a community-focused marketer.