E-commerce Social Media Engagement Specialist

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Brand-building opportunities

Skill development

Job summary

Placements24 is seeking an E-commerce Social Media Engagement Specialist for a popular online fashion retailer based in Vereeniging, Gauteng. You will foster an interactive online community by monitoring comments, engaging with customers, and driving brand conversations across social channels.

The role calls for excellent written and verbal communication, empathy in handling inquiries, and a solid knowledge of social platforms.

Qualifications

• Experience in social media engagement and community management.
• Excellent written and verbal communication skills.
• Strong understanding of social platforms and online community dynamics.
• Empathy and efficiency in resolving customer inquiries.
• Experience in e-commerce is a plus.
• Proficiency with social media monitoring tools.
• Bachelor's degree preferred.
• Based in Vereeniging or able to commute.

Responsibilities

• Actively monitor and engage with comments, messages, and mentions across all social media channels.
• Respond to customer inquiries, feedback, and issues in a timely, professional, and brand-aligned manner.
• Proactively initiate conversations and foster community interaction through content and questions.
• Identify and engage with influencers and brand advocates.
• Develop and implement community-building initiatives and strategies.
• Track customer sentiment and provide insights to marketing and customer service teams.
• Collaborate with content creators to ensure community-focused messaging.
• Report on key engagement metrics and community health.
• Stay updated on best practices for social media engagement and community management.

Skills

Social media engagement

Community management

Customer service

Excellent communication

E-commerce knowledge

Education

Bachelor's degree in Communications/Marketing

Tools

Social media management tools

Job description

About the Role

Our client, a popular online fashion retailer, is seeking an E-commerce Social Media Engagement Specialist to foster a vibrant and interactive online community. This role focuses on building relationships with customers, enhancing brand loyalty, and driving conversations across social media platforms. The ideal candidate is a people-person, a strong communicator, and possesses a passion for social media trends and e-commerce. This is an excellent chance to make a real impact on customer relationships within a lively brand, based in Vereeniging, Gauteng .

Key Responsibilities

• Actively monitor and engage with comments, messages, and mentions across all social media channels.
• Respond to customer inquiries, feedback, and issues in a timely, professional, and brand-aligned manner.
• Proactively initiate conversations and foster community interaction through relevant content and questions.
• Identify and engage with influencers and brand advocates.
• Develop and implement community-building initiatives and strategies.
• Track customer sentiment and community feedback, providing insights to the marketing and customer service teams.
• Collaborate with content creators to ensure community-focused messaging.
• Report on key engagement metrics and community health.
• Stay updated on best practices for social media engagement and community management.

Requirements

• Proven experience in social media engagement, community management, or customer service roles.
• Excellent written and verbal communication skills, with a friendly and engaging tone.
• Strong understanding of social media platforms and online community dynamics.
• Ability to handle customer inquiries and resolve issues with empathy and efficiency.
• Experience in the e-commerce sector is a significant advantage.
• Proficiency with social media management and monitoring tools.
• Creative thinking and problem-solving skills.
• Ability to work independently and manage time effectively.
• Bachelor's degree in Communications, Marketing, or a related field is preferred.
• Must be based in or able to commute to Vereeniging, Gauteng .

Benefits

• Competitive salary.
• Opportunity to build and nurture a thriving online community.
• Work within a creative and customer-centric e-commerce environment.
• Hybrid work model providing flexibility.
• Direct impact on customer satisfaction and brand loyalty.
• Supportive team and opportunities for skill development.