Social Media Engagement Specialist

Placements24; Sandton; Hybride; ZAR 83 000 - 165 000; Temps partiel

Avantages offerts par ce poste

Flexible part-time hours

Competitive hourly rate

Growth opportunity

Supportive team environment

Résumé du poste

Placements24 in Sandton, Gauteng, ZA, is seeking a proactive Social Media Engagement Specialist for a part-time role. You will manage online conversations, respond to comments, messages, and reviews, and foster a welcoming brand voice across platforms.

The ideal candidate is empathetic, organized, and skilled at building community through thoughtful replies, timely support, and collaboration with the content team to address trends and feedback while maintaining a positive customer experience.

Qualifications

• Previous experience in social media management, customer service, or community management.
• Excellent written and verbal English communication.
• Strong knowledge of major social platforms and engagement norms.
• Empathetic, customer-centric approach to communication.
• Ability to handle multiple conversations simultaneously.

Responsabilités

• Monitor channels for mentions and comments across Facebook, Instagram, and Twitter.
• Respond to inquiries and feedback in a timely, on-brand manner.
• Engage with followers by starting conversations and asking questions.
• Identify opportunities to improve brand reputation through interactions.
• Track engagement metrics and report on sentiment and growth.
• Collaborate with content team to respond to trending topics.

Connaissances

Social media management

Excellent written communication

English grammar

Customer-centric mindset

Community engagement

Multitasking

Formation

High school diploma or equivalent

Outils

Social media monitoring tools

Description du poste

About the Role

Our client, a dynamic e-commerce entity, is seeking a proactive and community-focused Social Media Engagement Specialist to join their team in **Sandton, Gauteng, ZA**. This role is crucial for fostering meaningful interactions with our client's audience across various social media platforms, enhancing brand loyalty, and managing online conversations. The ideal candidate is passionate about community building, possesses excellent communication skills, and has a keen understanding of social media etiquette and best practices within the e-commerce sector. You will be the voice of the brand, responding to comments, messages, and reviews, and actively participating in relevant online discussions. This part-time position offers a fantastic opportunity to contribute to a growing company while maintaining a flexible work schedule. We are looking for an individual who is empathetic, responsive, and dedicated to creating a positive online experience for customers. The **Sandton, Gauteng, ZA** location offers a vibrant professional environment.

Key Responsibilities

• Monitor social media channels (Facebook, Instagram, Twitter, etc.) for mentions, comments, messages, and reviews.
• Respond to customer inquiries, feedback, and complaints in a timely, professional, and on-brand manner.
• Engage with followers and online communities by initiating conversations, asking questions, and participating in relevant discussions.
• Proactively identify opportunities to enhance brand reputation and customer satisfaction through social media interactions.
• Escalate complex customer issues or sensitive feedback to the appropriate internal teams.
• Collaborate with the content team to ensure timely responses to trending topics or campaign-related inquiries.
• Track and report on key engagement metrics, such as response rates, sentiment analysis, and community growth.
• Assist in identifying user-generated content opportunities and encouraging community participation.
• Maintain a consistent brand voice and tone across all social media interactions.
• Stay updated on social media best practices and emerging engagement trends.

Requirements

• Previous experience in social media management, customer service, or community management.
• Excellent written and verbal communication skills, with a strong command of English grammar and spelling.
• Deep understanding of major social media platforms and their respective engagement norms.
• Empathetic and customer-centric approach to communication.
• Ability to handle sensitive situations and customer complaints with professionalism and tact.
• Strong organizational skills and the ability to manage multiple conversations simultaneously.
• Familiarity with social media monitoring and engagement tools is a plus.
• Passion for e-commerce and building online communities.
• Part-time availability (specify hours/days as applicable).
• High school diploma or equivalent; relevant certifications or higher education is advantageous.

Benefits

• Flexible part-time working hours.
• Opportunity to work with a growing e-commerce company.
• Gain valuable experience in community management and customer engagement.
• Competitive hourly rate.
• Contribute to building a positive brand image and loyal customer base.
• Supportive team environment.