Social Media Community Manager - E-commerce

Placements24; Bloemfontein; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health benefits

Professional development

Employee discount

Job summary

Placements24 is seeking a proactive Social Media Community Manager in Bloemfontein to cultivate and grow our ecommerce community. You will engage customers, manage conversations, and nurture brand loyalty through active social media presence.

You will monitor comments, resolve inquiries, and collaborate with marketing to drive engagement and sales while upholding the brand voice and customer experience.

Qualifications

• 2–3 years of experience in social media community management or similar role for ecommerce.
• Excellent communication, interpersonal and customer service skills.
• Ability to manage online conversations with tact, empathy, and professionalism.
• Familiarity with social media platforms and community management best practices.

Responsibilities

• Actively monitor and engage with the online community across all social media channels, replying to comments, messages, and mentions.
• Foster positive discussions, build relationships with followers, and encourage user-generated content.
• Identify and engage with influencers and brand advocates within the community.
• Manage and resolve customer service inquiries and complaints via social channels promptly and professionally.
• Report on community sentiment, engagement levels, and key feedback trends to inform marketing and product strategies.
• Collaborate with the marketing team to develop community-building initiatives and campaigns.

Skills

Social media management

Customer service

Communication

Brand voice

Monitoring tools

Job description

About the Role

Our client is seeking an engaging and proactive Social Media Community Manager to cultivate and grow their online community for their e-commerce business in Bloemfontein. This role is essential for fostering positive customer relationships, managing online conversations, and building brand loyalty through active engagement across social media platforms. You will be the voice of the brand, interacting with customers, addressing inquiries, and creating a welcoming online environment that drives both engagement and sales.

Key Responsibilities

• Actively monitor and engage with the online community across all social media channels, responding to comments, messages, and mentions.
• Foster positive discussions, build relationships with followers, and encourage user-generated content.
• Identify and engage with influencers and brand advocates within the community.
• Manage and resolve customer service inquiries and complaints received through social media channels promptly and professionally.
• Report on community sentiment, engagement levels, and key feedback trends to inform marketing and product strategies.
• Collaborate with the marketing team to develop community-building initiatives and campaigns.

Requirements

• Proven experience (2-3 years) as a Social Media Community Manager or similar role, with a focus on e-commerce.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage online conversations with tact, empathy, and professionalism.
• Familiarity with social media platforms and community management best practices.
• Experience using social media management and monitoring tools.
• Strong understanding of brand voice and customer engagement strategies.

Benefits

• Competitive annual salary.
• Full-time, on-site position in Bloemfontein.
• Comprehensive health and wellness benefits.
• Opportunities for professional development in digital community building.
• Employee discount program for online purchases.
• A supportive and dynamic team atmosphere focused on customer connection.