Skills Trainer - Captive Markets

Famous Brands; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Famous Brands in South Africa seeks a Training Coordinator to deliver world-class training within the Brands, ensuring culture, ethics, core values and standards are conveyed to all new and existing Franchisees and their staff. The role involves administrative duties, coordinating FOH/BOH workshops, assessing staff, updating training materials, and aligning training calendars with store openings.

Matric is required; a related tertiary qualification is advantageous, plus 3 years in food service

Qualifications

• Minimum of Matric; a related tertiary qualification is an advantage.
• Minimum of 3 years' experience in the Food Service Industry.
• Minimum of 5 years' experience driving.

Responsibilities

• Perform administrative work as required for the training role.
• Assist in ensuring Training Restaurants subscribe to standards.
• Provide daily feedback to the business on activities.
• Assist with FOH and BOH workshops and skills development.
• Assist with Skills Assessments and documentation thereof of restaurant staff.
• Provide ongoing in-store Training and Refresher Training.
• Assist Franchise Managers with in-store training when requested (overnight when necessary).
• Do store visits to assist FM with practical coaching, including weekends.
• Assist with Store Openings.
• Assist in updating all training manuals with relevant information.
• Updating training status on SharePoint.
• Keep updated with Brand requirements and specifications.
• Follow up post opening of new restaurants on status and refresher training.
• Have weekly feedback meetings with the Operations Team; compile monthly training calendar.

Skills

Administrative skills

Training delivery

Communication

Education

Matric

Related tertiary qualification

Job description

Introduction

To deliver world-class training within the Brands, and to ensure the culture, ethics, core values as well as standards and procedures are conveyed to all new and existing Franchisees and their staff

Duties & Responsibilities

• Perform administrative work as and when required related to training role
• Assist in ensuring that Training Restaurants subscribe to the standards required for training
• Provide daily feedback to the business on previous day's activities
• Assist with the FOH and BOH workshops and skills development
• Assist with Skills Assessments and documentation thereof of restaurant staff
• Provide ongoing in-store Training and Refresher Training
• Assist Franchise Managers with in-store training when requested (overnight when necessary)
• Do store visits to assist FM with practical coaching. These store visits will encompass working hours as per operating times of specific restaurant including weekends
• Assist with Store Openings
• Assist in updating all training manuals with relevant information
• Updating training status on SharePoint
• Keep updated with Brand requirements and specifications
• Follow up post opening of new restaurants on the status and do refresher training where required
• Have weekly feedback meetings with the Operations Team in terms of status per outlet
• Compile monthly training calendar and schedule appointments accordingly
• Liaise with Administrator to make accommodation/travel bookings and follow up on vouchers to ensure travel is booked correctly
• Assist menu developer with new product development and training ahead of new menu launch

Desired Experience & Qualification

• Minimum of Matric
• A related tertiary qualification would be an advantage
• Minimum of 3 years' experience in Food Service Industry
• Minimum of 5 years' experience driving