Training Manager

Pedros; Durban; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Pedros is seeking a Training Manager to oversee regional training across allocated stores. You will manage a team of skilled trainers, ensure SOPs are followed, and mentor trainees to lift performance.

The role requires strong organizational skills, effective communication, and the ability to travel to multiple stores. You will track attendance, maintain training records, and provide regular updates on training progress, while supporting store openings and ad hoc training tasks.

Qualifications

• Experience leading regional training teams in restaurant/F&B environments.
• Proven ability to develop and deliver SOP-based training programs.

Responsibilities

• Oversee regional training across Pedros stores and manage a trainers team.
• Conduct training sessions on food preparation per SOPs.
• Mentor and upskill trainees and new employees.
• Maintain attendance and training records; monitor performance and conduct evaluations.
• Provide daily updates on in-store training activities and sign off trainee progress.

Skills

Training management

Team leadership

SOP compliance

MS Office

Report writing

Travel ability

GP/GRV knowledge

GAAP/MICROS knowledge

Education

Relevant hospitality/restaurant management qualification

Tools

MS Office

Job description

The Training Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.

Duties And Responsibilities

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP's
• Sign off Manager Trainees throughout the region
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of Gross Profit & GRV training/ trouble shooting for new & existing stores
• Full accountability of the training team within the Training Management group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. Portfolio Of Evidence must be filed

Requirements

• Restaurant and Fast Food Service experience. Minimum 10 years related experience required
• Operations experience will be advantageous
• Good verbal and written communication skills
• Organisational and time management skills
• Must have a drivers license and be able to travel
• MS Office experience (Word, Excel, Powerpoint and Emails)
• Attention to detail
• Be prepared to go the extra mile
• Must have computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good Gross Profit / Cost Of Sales / GRV knowledge
• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
• GAAP / MICROS knowledge