Shop Manager

Creative Leadership Solutions; Pretoria; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Creative Leadership Solutions seeks a Retail Store Manager to oversee daily operations across multiple branches in Pretoria. The role focuses on maintaining merchandising standards, inventory control, pricing, and staff leadership to drive customer service excellence.

You will coordinate pricing updates, manage stock levels, and deliver accurate administrative reporting while fostering a customer-focused team culture. Travel to Johannesburg weekly is expected where needed.

Qualifications

• 2-5 years retail store management experience.
• National Senior Certificate is required.
• Experience in multi-branch operations, stock management, pricing analysis and customer service.

Responsibilities

• Oversee daily operations of multiple retail branches across locations.
• Maintain high merchandising standards and ensure clean, organised stores.
• Monitor stock levels, manage stock ordering and minimise losses.
• Recruit, train and develop store staff; manage scheduling and attendance.
• Deliver exceptional customer service and resolve queries to maintain loyalty.
• Complete administrative and reporting functions accurately; monitor branch performance and suggest improvements.

Skills

Leadership

Communication

Interpersonal skills

Organisational skills

Multitasking

Administrative & reporting

Pricing analysis

Inventory management

Staff leadership

Customer service

Operational management

Retail operations

Education

National Senior Certificate

Job description

REQUIREMENTS

Minimum education:

National Senior Certificate Minimum applicable experience (years):

2-5 years experience

Required nature of experience:

Retail store management Multi-branch operations Staff leadership and development Inventory and stock management Pricing and price analysis Administrative and reporting functions Customer service and operational management

Skills and Knowledge (essential):

Strong leadership and people management skills Excellent communication and interpersonal skills Strong organisational and multitasking abilities Administrative and reporting skills Price analysis and updating pricing structures Inventory management and stock control

Other:

Fluent in Afrikaans and English Valid driver's licence and own reliable transport Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

Oversee the daily operations of multiple retail branches Ensure stores are clean, organised, and visually appealing Maintain high operational and merchandising standards Ensure compliance with company policies and procedures

Stock & Inventory Management

Monitor stock levels and conduct regular inventory checks Manage stock ordering to ensure product availability Minimise stock losses and improve inventory accuracy Perform price analysis and update pricing where required

Staff Management

Recruit, train, motivate, and develop store employees Monitor staff performance and provide ongoing coaching Foster a positive, customer-focused team culture Manage staff scheduling and attendance

Customer Service

Deliver exceptional customer service across all branches Resolve customer queries and complaints professionally Maintain a welcoming shopping environment Promote customer satisfaction and loyalty

Administration & Reporting

Complete all administrative and reporting functions accurately Monitor branch performance and identify improvement opportunities Ensure compliance with operational and financial procedures Support continuous improvement initiatives across all branches