General Manager

Creative Leadership Solutions; Gauteng; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Creative Leadership Solutions in Gauteng is seeking an experienced Branch Operations Manager to oversee the primary fuel station and provide weekend oversight to two additional branches.

You will lead staff, manage stock control and cash processes, ensure outstanding customer service, and uphold safety and regulatory standards while driving operational profitability.

Qualifications

• Minimum National Senior Certificate required.
• 2–8 years experience in branch operations or similar environment.
• Strong leadership and people management skills.
• Proficiency in Afrikaans and English.

Responsibilities

• Manage the daily operations of the primary fuel station.
• Provide weekend support to two additional branches as required.
• Ensure operational efficiency and compliance with company standards.
• Monitor branch performance and implement operational improvements.
• Oversee employment equity processes and maintain regulatory compliance.

Skills

Leadership

Stock control

Communication

Organisation

Administrative

MS Office

Under pressure

Afrikaans

English

Education

National Senior Certificate

Job description

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-8 years experience

Skills and Knowledge:

• Strong leadership and people management skills
• Stock control and inventory management
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• Administrative and reporting skills
• Proficiency in Microsoft Office
• Ability to work under pressure

Other:

• Proficient in Afrikaans and English
• Own transport and license

KEY PERFORMANCE AREAS

Branch Operations

• Manage the daily operations of the primary fuel station
• Provide operational support and weekend oversight to two additional branches as required
• Ensure operational efficiency and compliance with company standards
• Monitor branch performance and implement operational improvements

Staff Management

• Lead, coach, and develop branch staff
• Monitor employee performance and manage staff rosters
• Ensure compliance with employment policies and procedures

Stock & Financial Management

• Oversee stock ordering, stock control, and stock takes
• Manage cash-ups and month-end procedures
• Oversee debtors, creditors, and daily financial administration
• Monitor financial performance and ensure operational profitability

Customer Service

• Ensure exceptional customer service standards
• Resolve customer complaints and operational issues promptly
• Maintain a welcoming and customer-focused environment

Compliance & Health & Safety

• Ensure compliance with health and safety legislation and company policies
• Conduct inspections and implement corrective actions where required
• Oversee employment equity processes and maintain regulatory compliance