Multi-Store Supervisor

Creative Leadership Solutions; Gauteng; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Creative Leadership Solutions is seeking a Store Manager to oversee multiple retail branches in Gauteng. You will manage daily operations, ensure merchandising standards, and lead staff across sites to deliver outstanding customer service.

The role requires 2-5 years in retail store management, fluency in Afrikaans and English, and weekly travel to Johannesburg. A valid driver’s license and own transport are essential.

Qualifications

• National Senior Certificate is required.
• 2-5 years’ experience in retail store management.
• Experience in multi-branch operations.
• Staff leadership and development.
• Inventory and stock management.
• Pricing and price analysis.
• Administrative and reporting skills.
• Customer service and operational management.
• Fluent in Afrikaans and English.
• Valid driver’s licence and own transport.
• Willingness to travel weekly to Johannesburg.

Responsibilities

• Oversee the daily operations of multiple retail branches.
• Maintain high merchandising and operational standards.
• Ensure compliance with company policies and procedures.
• Monitor stock levels and manage stock ordering.
• Deliver exceptional customer service across all branches.

Skills

Leadership

People management

Communication

Organisational skills

Administrative skills

Price analysis

Inventory management

Stock control

Education

National Senior Certificate

Job description

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-5 years’ experience

Required nature of experience:

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management

Skills and Knowledge (essential):

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

Other:

• Fluent in Afrikaans and English
• Valid driver's licence and own reliable transport
• Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

Stock & Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

Staff Management

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty

Administration & Reporting

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures