Area Manager - Western Cape

Headhunters; Wes-Kaap; On-site; ZAR 180,000 - 350,000; Full time

Job summary

HeadHunters in South Africa is seeking a Store Manager to oversee retail operations in the Western Cape. The role emphasizes sales leadership, staff management, and strong customer service to drive profitability across multiple stores.

The ideal candidate will have Matric, a retail operations qualification as an advantage, and a valid Code 8 driver’s license. Proficiency in Microsoft Office and excellent communication skills are essential; willingness to work long hours including weekends is

Qualifications

• Matric is the minimum educational requirement.
• Retail operations qualification is an added advantage.
• Proficient with Microsoft Office suite.

Responsibilities

• Sales & Marketing: drive promotions and maximize sales opportunities; ensure business direction and strategies are followed; achieve and exceed store sales targets; monitor daily sales targets; lead staff in sales efforts; report on products, pricing and promotions.
• Management of Staff: supervise staff performance and development; manage salaries/budget; involve HR on IR matters; recruit and place staff; ensure SOP compliance during store visits.
• Risk, Shrinkage & Security: oversee security; monitor risk and shrinkage; report risks to the risk team; implement stock-loss prevention measures; prepare stores for stock takes.
• Stock & Asset Management: maintain store appearance; control inventory; prevent negative stock; move stock between stores to maximize sales; ensure merchandising and housekeeping standards.
• Customer Service: deliver strong customer service; train staff in service delivery; handle inquiries and complaints; continually satisfy customer needs and attract clientele.

Skills

Staff management

Customer service

Communication

Detail oriented

Initiative

Problem solving

Education

Matric

Retail operations qualification

Tools

Microsoft Office

Job description

Requirements:

• Minimum requirement of a Matric.
• Retail operations qualification will be an advantage.
• Valid Drivers License – Code 8 unendorsed.
• Computer literate: Microsoft Office suite.
• Ability to work under pressure.
• Ability to use own initiative a driven and self -motivated individual.
• Attention to detail.
• Verbal and Written communication Skills.
• A proven ability to manage staff to ensure maximum productivity.
• Strong business acumen and understanding of business financials.
• Willingness to work long hours and over weekends.

Responsibilities but not limited to:

Sales & Marketing

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
• Make certain that business direction and strategies are followed.
• Achieve and exceed store sales targets.
• Monitor and evaluate the daily sales targets of each store in your business unit.
• Drive sales in your area through active participation in promotions & providing sales leadership to staff.
• Provide regular feedback on products, marketing and pricing of retailers with similar products/promotions and opportunities to the company's Buying & Marketing team.

Management of Staff

• Manage the performance and development of staff in your business unit to become a motivated sales force.
• Effectively manage the Salaries and Wages budget of each store in your business unit and ensure that salaries and wages expenditure is in line with the required sales ratio %.
• Manage & involve HR in all IR related matters within your business unit (Initiate disciplinary hearings and from time to time represent the company at the CCMA).
• Determine staffing needs, recruit, interview and place employees in line with the company recruitment policies and procedures.
• Ensure that the responsible persons in stores adhere to the standard operating procedures (Check and verify necessary documents when doing store visits).

Risk, Shrinkage & Security

• Manage the security in all aspects within your respective business unit and ensure that security procedures are strictly adhered to.
• Monitor and provide regular feedback to the risk team on the performance of security staff in your respective stores (make sure that they are alert and performing their duties as expected).
• Identify and report potential Risk area within your business unit involve the risk department where necessary.
• Continuously monitor Shrinkage and ensure that all stores implement preventative measures in place to minimise stock losses in your business unit.
• Should there be high shrinkage in one of the stores you will be required to investigate the reasons thereof and act on the stock losses in accordance with the shrinkage policy.
• Ensure that stores are prepped for stock takes to reduce down time in stores as a result of stock takes.

Stock & Asset Management

• Responsible for each store as a whole, ensure that the outside of the stores is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained throughout your entire business unit.
• Manage controllable expenses as this directly affects the profitability of your business unit.
• Ensure that stores control their inventory and that the process of receiving and capturing of stock at store level.
• Investigate and take active measures to prevent negative stock on hand (NSOH).
• Stock management (IBT’s) – move stock between stores to maximise sales opportunities
• Ensure that there is an equal standard throughout the stores in terms of merchandising and housekeeping standards.

Customer Service

• Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis.
• Train staff in customer service.
• Assist customers with enquiries and complaints.
• Continuously satisfy customer needs and attract clientele.